Business Lessons from HP History
HP people talk frankly about what went right – and what went wrong – as this continuous startup grew rapidly for decades. Rev. Feb 17, 2016.
(Also see our directory of Books about HP -- many by former employees.)
- Al Bagley: Managing creativity and innovation. Promoting values in a fast-growing company.
- Carl Cottrell: "I had to start doing some technical homework" Recovering from slipping quality with a management breakthrough. Building a European sales channel. A strict no-discount policy. Developing a new sales process for a radically different product line
- Bob Grimm: Management pioneer and civic volunteer hero.
- Chuck House: Engineering politics – management, customers, and engineering teams.
- Marv Patterson: How do you make a product bigger? First, saw a prototype in half. Controlling feature creep. Troubleshooting a disastrous failure. How to test market a new product. Breaking a hiring freeze to acquire talent. Eliminating jobs with kindness -- "just high enough to keep me out of jail." Changing behavior in R&D labs. How Packard evaluated all departments at Corporate. Starting a consulting company.
- Ray Smelek: Management; opening new operations overseas; growing successful leaders.
- Alan Steiner: The magic of bringing development engineers on customer visits. Managing a very successful product line that doesn't fit with the rest of the company.
- Cort Van Rensselaer: Packard's fairness to an 18-year-old student. The crucial role of professional salespeople. Stand-alone product divisions. "The wham-bam fast move was wrong." "Many companies under those circumstances would just say bye-bye." The HP style of long-range planning. Innovating in internal use of computers. Debugging the HP 3000.
- John Borgsteadt: "Bill Hewlett showed up, standing behind me and watching me, while I was frustrated with an uncooperative batch of instruments. He thought for a bit, and asked if I had a piece of cardboard handy..." The power of helping your customers make the best use of your product.
- Dave Kirby: Master communicator who nurtured the HP Way by putting it into words.
- James Robinson: Installing, dismantling, moving – "The Best Job I Ever Had."
- Les Besser: Father of microwave computer-aided-design.
- Dave Cochran: How the blockbuster HP-35 handheld came about.
- Jerry Collins: Pioneering the control of test equipment with computers.
- Bob DeVries: Successful products are easy to use. Turning points in work and life.
- Zvonko Fazarinc: Successes – and missed opportunities – at HP Labs.
- Art Fong: Adventures of the engineer who created many of HP's most successful products.
- Jim Hall: The difficult route to the LaserJet's "overnight success."
- Ed Phillips: Overcoming challenging design issues.
- Ted Podelnyk and Bernie Clifton: Color LaserJet. "...didn't realize the magnitude of the effort they were undertaking."
- Bob Steward: LEDs, ThinkJet, Agilent, Lumileds.
- Hank Taylor: Information technology visionary.
- John Uebbing: "Mr. HP Optoelectronics."
- Hugo Vifian: "Mr. Smith Chart" – microwave design engineer.
Developed, edited, and introduced by John Minck.
On the late Marc Mislanghe's personal HP Memory Project site, which is now operated by Ken Kuhn.
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