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Operated by former employees who volunteer their time. Not endorsed or supported by the company.

Contacts for former HPE employees 

Advice and reference info from members.  (Updated: June 4, 2018)  Questions or comments to: info@hpalumni.org

On November 1, 2015, the Hewlett-Packard Company was renamed HP Inc. and spun off a new, independent company -- Hewlett Packard Enterprise (no hyphen; singular.)

First -- Which Company am I a retiree or former employee of? HP, or HPE, or multiple companies? Given HP's complex history of  acquisitions, divestitures, and spinoffs, the company that you are a former employee of may not be obvious. Before contacting one of the HP-related companies, check here: Which Company 

HPE retirees who are qualified for the "Pre-2003" retirement program -- which refers to the year when HP's US retiree medical program was redesigned -- not the year retired -- are classified as a retiree of HPE but medical benefits are administered by HP Inc.

Stock and options issues for HP alumni. Micro Focus US tax liability on 2017 return. Employee stock purchase cost basis spreadsheets. Where is my stock? Predecessor company stock.

Information and links specifically for people from...   Agilent   Compaq   DEC   DXC   EDS   Keysight   Micro Focus   Tandem

  Official HPE pages for former employees

Make sure that the company has your current mailing address. Even if not classified by the company as a "Retiree" or if long gone from the company. (For example, some have probably missed out on wage-and-hour class-action settlements.) The company will only update payroll records. It is your responsibility to notify the Benefits Center, Fidelity, etc. -- and watch your subsequent paperwork to verify that changes have actually been made in every database.


- Former employee: HPE official US External HR Support page  [Page comes up slowly.] Tabs: Address Change, Employment Verification, Payroll. The "HR Help" tab includes HR Questions, Global Total Rewards, and Recognition Center. On right side menu: Benefits, Shopping and Discounts.

- Classified as a retiree: HPE official Retiree page  Retiree Clubs, Employee Purchase Program, Benefits, Contacts & Change of Address:

Worldwide: To find the official contact page for HPE retirees and former employees worldwide. (Employment verification, experience letters, payroll, address change, HR issues) HPE official HR Support Country Selector   [Page comes up slowly.]  If country is not listed, contact regional headquarters: HPE Offices Worldwide or HPE Corporate Headquarters [scroll down]

  HPE Corporate public contact points

Corporate headquarters address and phone: Hewlett Packard Enterprise   1-650-687-5817 (Scroll down past the phone numbers to find the Corporate Headquarters postal address.)

Office of the CEO. Complaints are forwarded to the appropriate part of the company by people who know the company very well. Fill out the online form here: Office of the CEO  (After other attempts failed, several former HPE employees reported that they got prompt results via this route.)

Unofficial contact directory and advice

Advice and reference info from members of the HP Alumni Association

This page covers:

- Medical Benefits

- Financial Benefits 401(k), pension, stock...

- Employment verification, payroll, or patents

- W-2 Wage or Tax Statement or Final Earnings Statement for US

- Other contacts

- Corporate headquarters address and phone. Office of the CEO.

US HPE medical benefits contacts

Who to call with medical benefits issues -- including healthcare spending accounts: Who does what? - the HPAA's summary of the roles played by the Benefits Center and each of the many providers -- and how to escalate: http://www.hpalumni.org/who

(Note that the HPE Benefit Center is unable to predict future plan prices if you are not currently enrolled. For future prices there are major unpredictable variables: changes in situation, and rising cost of health coverage.)

Hewlett Packard Enterprise Benefits Center: The "cosmic glue" for all US HPE benefits issues.
(Operated for HPE by Aon Hewitt)
1-844-537-5304 -- 8:00 a.m. to 8:00 p.m. Central time, Monday - Friday  (Source)
1-312-843-5219 -- Outside the United States, Puerto Rico, or Canada
Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.

If the first-level Benefits Center phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center.

Benefits Center Advocacy Representatives. The Benefits Centers have a special group that deals with medical carrier issues: "...if you have an issue with a claim or access to care, an advocacy representative, accessible through the Benefits Center, can help resolve it for you."
--from the Annual Enrollment Guide

Aon Retiree Health Exchange.

ARHE is an insurance sales agency that has been selected by HP to market HP-subsidized individual, standard open-market Medicare plans to HP retirees. ARHE is a separate company from Aon Hewitt, which operates the Benefits Center and administers the group plans. Members report that employees of each company, understandably, have little or no knowledge of the other company's role or processes.

ARHE for Hewlett Packard Enterprise https://retiree.aon.com/hewlettpackardenterprise
Toll-free 1-844-537-5303, 7am to 10pm Central Time, Monday through Friday

Escalate to the company via the HPAA:

While the HPAA is an independent volunteer organization and is not endorsed or supported by HP Inc or Hewlett Packard Enterprise, we do have informal escalation paths into HP Inc Corporate and HPE Corporate to raise issues with the Benefits Center (outsourced to Aon Hewitt.) For the company-subsidized individual Medicare plans purchased through the Aon Retiree Health Exchange, we have an informal escalation path to that Aon subsidiary. http://www.hpalumni.org/escalate  We do not have escalation paths for other areas -- such as HR, Payroll, or Retiree Discounts.

US HPE financial benefits contacts -- 401(k), pension, stock...

Hewlett Packard Enterprise Retirement Service Center:

1-800-409-4015, M-F 7:30 AM to 11:00 PM Central Time.  (Operated by Fidelity Investments.) Outside the US, call 1-508-787-9902 collect. Fidelity website: Fidelity.  

Predecessor companies: The HP Inc Retirement Service Center -- not the HPE Retirement Services Center -- manages any pension accounts that predecessor companies may have had. (If you were employed by EDS or "EDS, an HP Company" before January 1, 2009 you may have an EDS pension that you have forgotten about. Details: http://www.hpalumni.org/eds )

If you have an existing HP 401(k) or personal brokerage account at Fidelity, go to http://netbenefits.com and use your existing username and password. Otherwise, call Fidelity at 1-800-457-4015 -- select "ESPP" -- on any business day (except NYSE holidays) between 8:30 a.m. and midnight Eastern time. Outside the US, call 1-508-787-9902 collect.

Stock Records: Due to the breakup of HP, many have discovered that they have stock in more HP-related companies (as many as seven), located in more accounts, and with much less accurate cost basis values that they thought. You could wind up paying taxes twice on the same income. Some of your stock or dividends may have been turned over to a state government as "unclaimed." Your cost basis doesn't affect your heirs, but they may not be able to find all your stock. A team of HP Alumni volunteers has developed a step-by-step process to help you find all your stock, protect it from being treated as abandoned property, and prevent double taxation. Go to http://www.hpalumni.org/stock

W-2: You need your company W-2 if you exercised any options during the year -- even if you did not work for the company during that year. (You will also get a 1099-B from the broker. You need both documents for every option exercise.)  How to obtain your annual W-2 or final Earnings Statement: http://www.hpalumni.org/W-2

US HPE employment verification, experience letter, payroll, and patent contacts

Employment verification and experience letters: (Also covers the company's predecessor companies -- including EDS.) Official HP instructions -- and HPAA member tips -- on how to provide current and past employment status and salary to potential employers, financial institutions, and government aid agencies: http://www.hpalumni.org/verif.

W-2 Wage and Tax Statement or Final Earnings Statement for US:

You need your company W-2 if you exercised any options during the year -- even if you did not work for the company during that year. (You will also get a 1099-B from the broker. You need both documents for every option exercise.) How to obtain your annual W-2 or final Earnings Statement: http://www.hpalumni.org/W-2

Payroll for US employees: Payroll phone center has been closed. Email -- provide your full name, employee ID and contact details:
HPE:  payroll.usa.inactiveee@hpe.com    [New address verified by HPE October 27, 2016] If difficulty: Contacting HPE Payroll

Patent status and incentives for US:

HPE: hpe.ip.incentives@hpe.com

HPE - other contacts

Discounts  Contacts and advice from HPAA members: http://www.hpalumni.org/discounts

Retiree Gold Badge  Contacts and advice from HPAA members: http://www.hpalumni.org/badge

Support for HP Inc products:
There is no special product support mechanism for retirees or alumni. However, HP Inc has a complete set of official public forums for consumer and enterprise products:
If you are an HPAA member, you can join the HPAA TechTalk forum and post your request for technical help on personal IT to a knowledgeable, friendly community of engineers.: http://www.hpalumni.org/goTechTalk

Networks and clubs for alumni and current employees:
Professional networking groups help you with job-hunting. Social groups focus on fellowship and activities. Some have local meetings or reunions; many are online. Some are operated by the HPAA; some are supported by the company -- and there are dozens of other formal and informal groups for different organizations, including acquisitions and spinoffs. HPAA Networking Directory:  http://www.hpalumni.org/network

Information for investors: http://investors.hpe.com

Submit an obituary or memorial service announcement about a current or former HP employee to the HPAA's "HP Remembrance" email list.

HP Alumni Association:
Contact the HPAA volunteers:  info@hpalumni.org

For more mutual help on this topic and many others, join the independent HP Alumni Association. If you were formerly a regular, direct employee of Hewlett-Packard, HP Inc, or Hewlett Packard Enterprise -- or have a defined retirement or termination date, join the HPAA. No charge, thanks to HPAA members.

© 2018 Hewlett-Packard Alumni Association, Inc. • By using this site you accept these terms • Operated by former employees who volunteer their time. Not endorsed or supported by the company.