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Operated by former employees who volunteer their time. Not endorsed or supported by the company.

How to escalate issues via the HPAA  (Updated December 10, 2017.)

While the HPAA is an independent volunteer organization and is not endorsed or supported by the company, we do have informal escalation paths into HPI Corporate and HPE Corporate to raise issues with the Benefits Center (outsourced to Aon Hewitt.) For HP-subsidized individual Medicare plans purchased through the Aon Retiree Health Exchange, we have an informal escalation path to that separate Aon subsidiary.

They have asked us for feedback in order to improve their processes. Reporting your issue -- even if resolved -- will help prevent problems for other folks.

Note that the companies are typically closed on the Friday before Christmas and remain closed until after New Year's Day (i.e. 12/22/17 through 1/1/18.)

We do not have escalation paths for other areas -- such as HR, payroll, stock, or retiree discounts. Please see our Contacts page.

Benefits Center (Aon Hewitt) issues

Be sure to escalate at the appropriate HPI or HPE Benefits Center before escalating via HPAA. The Benefits Center is the "cosmic glue" for all US benefits issues.
(Operated for HPI and HPE by Aon Hewitt. Also manages any retiree health plans that HP's predecessor companies may have had -- including DEC.)

Phone numbers and member advice: HPI Benefits Center  HPE Benefits Center

Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.

If the first-level Benefits Center phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center. If the Benefits Center wasn't able to help you, please email a note to the HPAA as described below.

Benefits Center Advocacy Representatives. The HPI and HPE Benefits Centers have a special group that deals with medical carrier issues: "...if you have an issue with a claim or access to care, an advocacy representative, accessible through the HP Benefits Center, can help resolve it for you."
--from the Annual Enrollment Guide

Aon Retiree Health Exchange (ARHE) issues

Be sure to escalate at ARHE before escalating via HPAA.

Phone numbers and member advice: ARHE for HPI  ARHE for HPE

If the ARHE agent wasn't able to help you, please email a note to the HPAA as described below.

What to include in your note:

- Your name (exactly as HP, the Benefits Center, or ARHE has it.)
- Your phone number.
- Your email address.
- Which company you last worked for: Hewlett-Packard, HP Inc, Hewlett Packard Enterprise, EDS, Compaq...

If HPI/HPE Benefits Center issue:
- How you left: WFR, WFR-to-EER, plain-EER, or...
- Are you on the Pre-2003 HP Medical Program? [Even if you retired in 2003 or later, you may qualify for Pre-2003.]

If Aon Retiree Health Exchange issue:
- Date of birth.
- State of residence.

For either type of issue:
- The name of the plan involved in the issue.
- A brief description, step-by-step, of what specifically happened.

Be sure to include the date and approximate time when you last talked to the Benefits Center or ARHE on this issue.

Advice on content:
- Do not include attachments. (If they are necessary, the recipient will contact you directly.)
- Do not include confidential information such as SSN or employee number.
- Because of the way that the note may be passed through different systems, any underlines, colored type, or italics will probably get mangled and may make your note unreadable.
- To ensure that the case is clearly understood, leave out any extraneous material
- Please list the events in chronological order.

Please email your note to: operations@hpalumni.org

We then forward your note to the appropriate person.

Please let us know, in confidence, what happens. (For privacy reasons, they don't tell us -- which is quite correct.)

Thank you. This will help other folks!

The Hewlett-Packard Alumni Association is operated by former employees who volunteer their time. Not endorsed or supported by the company.

For more mutual help on this topic and many others, join the independent HP Alumni Association. If you were formerly a regular, direct employee of Hewlett-Packard, HP Inc, or Hewlett Packard Enterprise -- or have a defined retirement or termination date, join the HPAA. No charge, thanks to HPAA members.

 2018 Hewlett-Packard Alumni Association, Inc.  By using this site you accept these terms  Operated by former employees who volunteer their time. Not endorsed or supported by the company.