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How to escalate issues via the HPAA

While the HPAA is an independent volunteer organization and is not endorsed or supported by HPI or HPE, we do have informal escalation paths into HPI Corporate and HPE Corporate to raise issues with the Benefits Center (outsourced to Aon Hewitt.) For HP-subsidized individual Medicare plans purchased through the Aon Retiree Health Exchange, we have an informal escalation path to that Aon subsidiary.

We do not have escalation paths for other areas -- such as HR, payroll, stock, or retiree discounts. Please see our Contacts page.

Benefits Center issues

Be sure to escalate at the appropriate HPI or HPE Benefits Center before escalating via HPAA. The Benefits Center is the "cosmic glue" for all US benefits issues.
(Operated for HPI and HPE by Aon/Hewitt. Also manages any retiree health plans that HP's predecessor companies may have had -- including DEC.)

Phone numbers and member advice: http://www.hpalumni.org/contacts#Medical

Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.

If the first-level Benefits Center phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center. If the Benefits Center wasn't able to help you, please email a note to the HPAA as described below.

Aon Retiree Health Exchange issues

If the ARHE agent wasn't able to help you, please email a note to the HPAA as described below.

What to include in your note:

- Your name (exactly as HP or Aon has it.)
- Your phone number.
- Your email address.
- How you left: WFR, WFR-to-EER, plain-EER, or...
- Which company you last worked for: Hewlett-Packard, HP Inc, Hewlett Packard Enterprise, EDS, Compaq...
- Are you on the Pre-2003 HP Medical Program? (Even if you retired in 2003 or later, you may qualify for Pre-2003.)
- The name of the plan involved in the issue.
- A brief description, step-by-step, on what specifically happened.

Be sure to include the date and approximate time when you last talked to the Benefits Center or ARHE on this issue.

Advice on content:
- Do not include attachments. (If they are necessary, the recipient will contact you directly.)
- Do not include confidential information such as SSN or employee number.
- Because of the way that the note may be passed through different systems, any underlines, colored type, or italics will probably get mangled and may make your note unreadable.
- To ensure that the case is clearly understood, leave out any extraneous material
- Please list the events in chronological order.

Please email your note to: operations@hpalumni.org

We then forward your note to the appropriate person.

Please let us know, in confidence, what happens. (For privacy reasons, they don't tell us -- which is quite correct.)

Thank you. This will help other folks!

The Hewlett-Packard Alumni Association is operated by former employees who volunteer their time. It is not endorsed or supported by HP.

(Revised March 8, 2017)


 2017 Hewlett-Packard Alumni Association, Inc.  By using this site you accept these terms  Operated by former employees who volunteer their time. Not officially endorsed or supported.