How to escalate issues via the HPAA
While the HPAA is an independent volunteer organization and is not endorsed or supported by HPI or HPE, we do have informal escalation paths into HPI Corporate and HPE Corporate to raise issues with the Benefits Center (outsourced to Aon Hewitt.) For HP-subsidized individual Medicare plans purchased through the Aon Retiree Health Exchange, we have an informal escalation path to that Aon subsidiary.
We do not have escalation paths for other areas -- such as HR, payroll, stock, or retiree discounts. Please see our Contacts page.
Benefits Center issues
Be sure to escalate at the appropriate HPI or HPE Benefits Center before
escalating via HPAA. The Benefits Center is the "cosmic glue" for all US
Phone numbers and member advice: http://www.hpalumni.org/contacts#Medical
Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.
If the first-level Benefits Center phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center. If the Benefits Center wasn't able to help you, please email a note to the HPAA as described below.
Advocacy Representatives. The HPI and HPE Benefits
Centers have a special group that deals with medical carrier
issues: "...if you have an issue with a claim or access to
care, an advocacy representative, accessible through the HP
Benefits Center, can help resolve it for you."
Aon Retiree Health Exchange issues
If the ARHE agent wasn't able to help you, please email a note to the HPAA as described below.
What to include in your note:
- Your name (exactly as HP or Aon has it.)
Be sure to include the date and approximate time when you last talked to the Benefits Center or ARHE on this issue.
Advice on content:
Please email your note to: email@example.com
We then forward your note to the appropriate person.
Please let us know, in confidence, what happens. (For privacy reasons, they don't tell us -- which is quite correct.)
Thank you. This will help other folks!
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(Updated May 14, 2017.)
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