Operated by former employees who volunteer their time. Not endorsed or supported by the company.
How to escalate issues via the HPAA (Updated December 10, 2017.)
While the HPAA is an independent volunteer organization and is not endorsed or supported by the company, we do have informal escalation paths into HPI Corporate and HPE Corporate to raise issues with the Benefits Center (outsourced to Aon Hewitt.) For HP-subsidized individual Medicare plans purchased through the Aon Retiree Health Exchange, we have an informal escalation path to that separate Aon subsidiary.
They have asked us for feedback in order to improve their processes. Reporting your issue -- even if resolved -- will help prevent problems for other folks.
Note that the companies are typically closed on the Friday before Christmas and remain closed until after New Year's Day (i.e. 12/22/17 through 1/1/18.)
We do not have escalation paths for other areas -- such as HR, payroll, stock, or retiree discounts. Please see our Contacts page.
Benefits Center (Aon Hewitt) issues
Be sure to escalate at the appropriate HPI or HPE Benefits Center before
escalating via HPAA. The Benefits Center is the "cosmic glue" for all US
Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.
If the first-level Benefits Center phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center. If the Benefits Center wasn't able to help you, please email a note to the HPAA as described below.
Advocacy Representatives. The HPI and HPE Benefits
Centers have a special group that deals with medical carrier
issues: "...if you have an issue with a claim or access to
care, an advocacy representative, accessible through the HP
Benefits Center, can help resolve it for you."
Aon Retiree Health Exchange (ARHE) issues
Be sure to escalate at ARHE before escalating via HPAA.
If the ARHE agent wasn't able to help you, please email a note to the HPAA as described below.
What to include in your note:
- Your name (exactly as HP, the Benefits Center, or ARHE has it.)
If HPI/HPE Benefits Center issue:
If Aon Retiree Health Exchange issue:
For either type of issue:
Be sure to include the date and approximate time when you last talked to the Benefits Center or ARHE on this issue.
Advice on content:
Please email your note to: firstname.lastname@example.org
We then forward your note to the appropriate person.
Please let us know, in confidence, what happens. (For privacy reasons, they don't tell us -- which is quite correct.)
Thank you. This will help other folks!
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For more mutual help on this topic and many others, join the independent HP Alumni Association. If you were formerly a regular, direct employee of Hewlett-Packard, HP Inc, or Hewlett Packard Enterprise -- or have a defined retirement or termination date, join the HPAA. No charge, thanks to HPAA members.
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