How to Troubleshoot HPAA Email
There are several possible reasons that you
are may no longer be receiving HPAA emails.
You may have resigned from the HPAA by
unsubscribing from the hp_alumni_association Yahoo Group – the master
membership roster and announcement list for the HPAA. If you unsubscribe from
[HPAA] group, you will be unsubscribed from
all optional HPAA groups.
For an explanation of the set of
optional forums, please click here: Discussion
If you wish to rejoin the HPAA, please click
An anti-spam mechanism may be
discarding the emails or placing them in a special folder.
This could be due to:
a feature in your email program
(such as the spam or junk filter in Microsoft Outlook) or
an anti-spam program running on your
system (such as Norton AntiSpam, McAfee SpamKiller, etc.) or
an anti-spam process at your ISP
(such as SpamAssassin.) or
you may have
inadvertently added one or more of the HPAA groups to your
"blocked" list. (One member accidentally did this while reading
Outlook.com with an iPhone.)
Here's the list of HPAA email addresses to include in
Complaints from your ISP may have
caused Yahoo Groups to close your membership.
To avoid being blocked by your ISP for
apparent spamming, Yahoo Groups stops
sending emails after a certain number of rejections from your ISP.
If you are having problems receiving emails
from a Yahoo group...
If you do not have a free Yahoo ID, you
have the ability to troubleshoot Yahoo Groups email problems. You need
to Get full HPAA access.
If you have a Yahoo ID
(i.e. full HPAA access) follow these
Preferences" for Yahoo Groups
Click on "Show History" for the email address
Under "Last Bounced Message" you can see the
part of the message sent by your ISP the last time it rejected an email
addressed to you from Yahoo
Groups. From the message, you may be able to decode whether your email account
was full, your ISP was too busy, or your ISP has declared all mail
from Yahoo to be spam, or some other problem.
If there is a "Send Reactivation Request" button,
click on it.
Reply when Yahoo's test message reaches your
If the HPAA group in question no longer
shows up on your list of groups, you need to
rejoin the HPAA.