(Dec 26, 2020) Once you know who does what, you will know who to call. Alight Benefits Administration and Bswift/Aetna perform these functions for HP and HPE, respectively: - Receives employment status information transmitted from the company for all current U.S. employees -- plus the more than 54,000 U.S. retirees, and thousands of people on COBRA. - Runs the benefits websites where you select your healthcare coverage. - Bills you for health plan premiums. - Administers the health savings and reimbursement accounts. - Administers the health plans provided by UHC, Aetna, Anthem, Cigna, etc. (Depends on your situation and which state you live in.) Alight Benefits Administration or Bswift/Aetna transmits files to them with coverage details. Each of these companies has their own website and call center -- and each is a giant outfit. (UnitedHealthCare covers 38 million people. Aetna 37 million. Anthem 40 million. Cigna 80 million worldwide.) - Administers the prescription plans from the pharmacy benefits management companies, such as Express Scripts. Alight Benefits Administration or Bswift/Aetna transmits files to them with coverage details. - Administers the group plans provided by the various regional HMOs, such as Kaiser, Harvard Pilgrim, Tufts. Alight Benefits Administration or Bswift/Aetna transmits files to them with coverage details. - Administers the company subsidy provided to Aon. - Runs the phone center for the company to resolve problems. |