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Operated by former employees who volunteer their time. Not officially endorsed or supported by any company.

Forum Moderation

All HPAA online forums -- Transition, Benefits, Finance, TechTalk, Jobs Email List, HP Connections, and EDS Alumni -- are moderated by various members of the HPAA volunteer team.

Moderation keeps the discussions on point and in the right forum; allows for clarification of email subject lines; and lets moderators add information to the posts [in square brackets.]

When an issue is submitted by only one person, the moderator may send a private note asking questions to determine if it is a class problem affecting others or a unique case for that one person.

(While the HPAA is an independent volunteer organization and is not officially endorsed or supported by any company, we do have informal escalation paths into HP Inc Corporate or HPE Corporate to raise issues with the Benefits Centers. For HP-subsidized and HPE-subsidized individual Medicare plans purchased through the Aon Retiree Health Exchange (ARHE), we have an escalation path to that company.)

Moderators can reduce the number of emails on well-worn topics that have been covered many times -- by sending the submitter a private note referring them to the appropriate page on the hpalumni.org website -- or by summarizing and combining multiple posts on the same topic.

(The company does not see the posts -- therefore, the HPAA forums are not an effective way to change company practices and policies.)

Sometimes people send personal replies or include personal information.

Moderators also block forged malware posts submitted by spammers.

However, moderation causes delays, since we all have real-world lives.

--cg  (Updated May 27, 2019)


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