Note that HP Inc and HPE are typically closed for a couple of weeks before the end of the year.

For other topics -- such as HR, payroll, stock, or retiree discounts: https://www.hpalumni.org/contacts

With any call center, if you get an answer that doesn't match the Enrollment Guide or other paperwork, or seems wrong, or doesn't make sense, call a second time!

Step 1. If a specific insurance company or provider is involved, call their phone center first. (UHC, UHC, Aetna, Anthem, Express Scripts, Kaiser, Medco, OptumRx, Kaiser, Harvard Pilgrim, Tufts, etc.) If the first-level phone agent can't help you, ask to escalate your problem. Use the magic word "escalate."

Step 2. If the provider has incorrect information about your eligibility or coverage -- or otherwise can't resolve your issue -- call the appropriate phone center -- the HP Inc Benefits Center, HPE Benefits Center, or AlightRHS. Phone numbers, hours, and websites: https://www.hpalumni.org/BenefitsCenters.

The key: All that a provider knows about your specific coverage is in files that were forwarded to them by the HP Inc Benefits Center, HPE Benefits Center, or AlightRHS.

Step 3. If the first-level Benefits Center or AlightRHS phone agent can't resolve your issue, ask them to "escalate" your call. Use the magic word "escalate." The Benefits Centers and AlightRHS each have a special group that deals with provider issues -- for example, they can set up a three-way phone conversation with an expert troubleshooter at the provider. "After calling the HPE Benefits center again I got to the right person who confirmed what you said." --John

Question? Email us: hpalumni.info@gmail.com

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