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Troubleshooting Emails

Why am I getting unwanted copies of HPAA emails?

At some point in the past you signed up with an email address that we cannot find in our database using the information that you have provided.

Perhaps you have email forwarding set up somewhere...
- in one of your email accounts, or
- on a personal or company server, or
- at your own or your company's domain name registrar.

How to troubleshoot any email that you have received:

Open the "source code" of any email that you have received to see the extremely detailed, time-stamped, step-by-step routing history as that email moved through the internet.

- For Gmail: Open the message. Click the three-dot vertical 'hamburger" menu in the upper right corner. Select "Show original."

- For Yahoo Mail: Open the message. Click the three-dot horizontal menu to the right of the "Spam" button. Select "View raw message."

- For Outlook/Hotmail/Live: Open the message. Click the three-dot horizontal menu in the upper right corner. Hover over "View." Select "View message source."

The most recent step is at the top of the history.

Scroll down to just before the actual message -- that will show the earliest steps, which is what you are looking for. Then work back up toward the top of the history.

If that doesn't work for you, search for your name or other clue to an email address you have used: Press "Ctrl" and "F" together on a PC -- or "Command" and "F" on a Mac. (Or copy-and-paste the entire source code into your favorite text editor and search it there.)

Updated Apr 3, 2023  Question or comment? Email: info@hpalumni.org


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