Alight Decoder. Understanding AlightRHS and the Benefits Centers. 

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Based on member reports. Join forums: https://www.hpalumni.org  Not officially endorsed or supported. Question? Email us: hpalumni.info@gmail.com  (Updated Jan 28, 2026)

With HPInc and HPE, there are two Alight companies involved.

- AlightWorklife (which operates the Benefits Centers)

- Alight Retiree Health Solutions (an insurance sales agency.)

These two well-established companies are now under common ownership. The companies have separate locations, personnel, and call centers -- and operate under different regulations.

Each Alight company has a separate system, developed over many years, customized for hundreds of client corporations through use of templates and shells. As a result, the user interfaces are complex -- and the two systems share information only to a limited degree.

Benefits Centers. AlightWorklife is paid by HPInc (or HPE) to operate their Benefits Centers. AlightWorklife administers group health plans and other benefits. (Formerly Aon Hewitt.)

Site: https://www.myhpbenefits.com  (Page URLs: "worklife.alight...")

Phone: Start at 1-800-890-3100 -- 8:00 a.m. to 8:00 p.m. Central Time, Monday - Friday.

The website shows the HPInc (or HPE) view of your health benefits -- including any remaining group plans. A Benefits Center site does not give details of  individual plans purchased with a subsidy, because HPInc is not a party to the transaction.

Use this site to check key settings or research your coverage history. Start at this site to manage tax-advantaged accounts -- RRA, HSA, FSA, or RMSA.

Tips and traps: https://www.hpalumni.org/enroll-benefits-center-account  

Reference: Current HPInc Healthplan Enrollment documents: https://www.hpalumni.org/enroll-hpinc-docs 

HPE Benefits Center. https://www.myhperewards.com  Start at 1-844-537-5304 -- 8:00 a.m. to 8:00 p.m. Central time, Monday - Friday. Current HPE Healthplan Enrollment documents: https://www.hpalumni.org/enroll-hpe-docs

Some HPE retirees who worked at HP before the 2015 split may qualify for the *HPInc* "Pre-2003" retiree medical program. (Confusingly, "Pre-2003" refers to the year when HP changed retiree health plans, not your retirement year.) Depending on your age and history with HP and predecessors, you may qualify for either the former, current, or DEC retiree medical plan. (For the more-generous former plan -- confusingly named "Pre-2003" -- you must have been born on or before June 30, 1957 -- unless your were in certain EER cycles or otherwise notified.) See detailed rules in the Summary Plan Description: https://www.hpalumni.org/HPIncHealthSPD.pdf  If rules were misapplied or HP's records were in error, members have successfully appealed -- see page 40 of the SPD for the contact at Corporate. Contact the HPInc Benefits Center. Agents at the HPE Benefits Center may not know about this.

Alight Retiree Health Solutions. ARHS is a nationwide insurance sales agency selected by HPInc to sell and administer (in conjunction with AlightWorklife) subsidized open-market individual Advantage and Medigap plans.

Note: To subsidize Medicare coverage for long-time retirees, HPInc funds a "Retiree Reimbursement Account" (RRA) -- but only for any Advantage or Medigap policy that has been bought from AlightRHS. (Note that no sales agency, including AlightRHS, carries all Medicare plans that may be available to you through other sales channels.)

Site: https://retiree.alight.com/hp (Page URLs: "retiree.alight...")  Note: Personal info settings on the AlightRHS site may be different from those on the separate Benefits Center site.

Phone: Start at 1-800-975-0355 -- 7 a.m. to 8 p.m. Central Time, Monday through Friday.

AlightRHS is paid by insurers -- an initial commission, and commissions every year for servicing your account. AlightRHS is regulated by Medicare and state insurance departments.

Use this site to shop for plans before or during an AlightRHS agent appointment; to check status of plans bought from AlightRHS; or have AlightRHS resolve problems with any policy they sold.

Use your Benefits Center account, above, to manage your RRA account, and any HSA, FSA, or RMSA accounts.

Tips and traps: https://www.hpalumni.org/enroll-alightrhs-account  

Independently of HPInc/HPE, AlightRHS markets other policies -- such as dental, vision, hearing, or non-Medicare drug plans -- which may not be reimbursable under an RRA. (You can opt out of these sales emails by clicking at link at the end.)

(HPE: Selected by HPE to assist with the transition from all group plans to publicly-available individual plans: 1-844-537-5303 -- 7 a.m. to 8 p.m. Central Time, Monday through Friday.  https://retiree.alight.com/hewlettpackardenterprise )

To see all Medicare plans available in your county from any source -- go to the official Medicare Plan Finder, and enter your ZIP code and county. The genuine site: https://www.medicare.gov/plan-compare 

For Advantage and Drug plans, the site lists all plans offered in your county -- with plan details and Medicare's official "Star" quality rating. For Medigap plans -- which are available state-by-state -- the site lists all insurers who offer plans in your state. Some plans are limited to specific geographic areas or specific groups; some only sell direct or through a single agency.

Price, drug, and provider information on any site -- whether the official Plan Finder, a sales agency such as AlightRHS, or a insurer's website -- may be incorrect. Verify with primary sources.

For retirees and covered family members not yet eligible for Medicare, including surviving spouses, start at the federal marketplace https://www.healthcare.gov

If your coverage is *not* subsidized, there are many ways to select and buy Medicare policies -- aside from the AlightRHS sales agency. You can see all Advantage, Drug, and Medigap policies available in your county from any source, on the official US Government site. https://www.hpalumni.org/enroll-ways-to-buy

For retirees and covered family members not yet eligible for Medicare, including surviving spouses, refer to your current Enrollment Guide https://www.hpalumni.org/EnrollmentGuides and use the official U.S. Government Health Insurance Marketplace: https://www.healthcare.gov

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