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Menu of HPInc and HPE Benefits Enrollment pages.
Based on reports from HP Alumni Association members who have completed enrollment. Join forums: https://www.hpalumni.org Not officially endorsed or supported. Question? Email us: info@hpalumni.org (Page updated Jan 27, 2026)
What HPInc and HPE are doing. Read the HPInc or HPE documents online. Group vs individual plans? Does this affect me? Enrollment Tips & Traps
Key Issues:
- Correction: RRA subsidy without purchasing from AlightRHS. Possible RRA Workaround
- Keeping the same doctors, hospital, and other providers. How to Keep Providers
- Major decision -- and one-time opportunity -- Advantage vs. Medigap. Comparing Advantage and Medigap
- Trap: If asked detailed health questions, STOP! How to prevent "medical underwriting." Guaranteed Issue
- If your coverage is *not* subsidized, there are many ways to buy health policies aside from AlightRHS. Some can be bought online. Other Ways to Buy
- UHC dropping plans. Impacting HP retirees in Idaho, Oregon, Colorado, and other areas. UHC Dropping "Rural" Plans
- AlightRHS issues. A major bug. Incorrect info about doctors. Incorrectly forced to do medical underwriting. AARP/UHC plans, cost variations. AlightRHS Issues
- AlightRHS phone appointment -- before and during. What to expect. How to escalate. AlightRHS Appointment
- Drug coverage -- via Advantage or Part D. If Medigap plan, also need Drug plan. Insurers play tricky pricing games Medicare Part D Coverage
You have many healthcare accounts:
With HPInc and HPE, there are two Alight companies involved -- AlightWorklife and Alight Retiree Health Solutions.
These two well-established companies are now under common ownership. The companies have separate locations, personnel, and call centers -- and operate under different regulations.
Each Alight company has a separate system, developed over many years, customized for hundreds of client corporations through use of templates and shells. As a result, the user interfaces are complex -- and the two systems share information only to a limited degree.
Benefits Centers. AlightWorklife is paid by HPInc (or HPE) to operate their Benefits Centers. AlightWorklife administers group health plans and other benefits.
Site: https://www.myhpbenefits.com (Page URLs: "worklife.alight...")
Phone: Start at 1-800-890-3100 -- 8:00 a.m. to 8:00 p.m. Central Time, Monday - Friday.
The website shows the HPInc (or HPE) view of your health benefits -- including any remaining group plans. A Benefits Center site does not give details of individual plans purchased with a subsidy, because HPInc is not a party to the transaction.
Use the site to check key settings or research your coverage history. Start at this site to manage any HPInc/HPE-related tax-advantaged accounts -- RRA, HSA, FSA, or RMSA.
Tips and traps: https://www.hpalumni.org/enroll-benefits-center-account
Reference: Current HPInc Healthplan Enrollment documents: https://www.hpalumni.org/enroll-docs-hpinc
(HPE: https://www.myhperewards.com Start at 1-844-537-5304 -- 8:00 a.m. to 8:00 p.m. Central time, Monday - Friday. Current HPE Healthplan Enrollment documents: https://www.hpalumni.org/enroll-docs-hpe )
Alight Retiree Health Solutions. ARHS is a nationwide insurance sales agency selected by HPInc to sell and administer subsidized open-market individual Advantage and Medigap plans.
Note: You receive a special "Retiree Reimbursement Account" (RRA) subsidy from HPInc only if an Advantage or Medigap policy is bought from AlightRHS. AlightRHS carries Medicare plans from many, but not all, major insurers.
Site: https://retiree.alight.com/hp (Page URLs: "retiree.alight...") Note: Personal info settings on the AlightRHS site may be different from those on the separate Benefits Center site.
Phone: Start at 1-800-975-0355 -- 7 a.m. to 8 p.m. Central Time, Monday through Friday.
AlightRHS is paid by insurers -- an initial commission, and commissions every year for servicing your account. AlightRHS is regulated by Medicare and State insurance departments.
Use the site to shop for plans before or during an AlightRHS agent appointment; to check status of plans bought from AlightRHS; or have AlightRHS resolve problems with any policy they sold.
Independently of HPInc/HPE, AlightRHS markets other policies -- such as dental, vision, hearing, or non-Medicare drug plans -- which may not be reimbursable under an RRA. (You can opt out of these sales emails by clicking at link at the end.)
Tips and traps: https://www.hpalumni.org/enroll-alightrhs-account
(HPE: Selected by HPE to assist with the transition from all group plans to publicly-available individual plans: 1-844-537-5303 -- 7 a.m. to 8 p.m. Central Time, Monday through Friday. https://retiree.alight.com/hewlettpackardenterprise )
If your coverage is *not* subsidized, there are many ways to select and buy Medicare policies -- aside from the AlightRHS sales agency. You can see all Advantage, Drug, and Medigap policies available in your county from any source, on the official US Government site. https://www.hpalumni.org/enroll-ways-to-buy
For retirees and covered family members not yet eligible for Medicare, including surviving spouses, refer to your current Enrollment Guide https://www.hpalumni.org/EnrollmentGuides
Official Medicare account. https://www.medicare.gov Tips: https://www.hpalumni.org/enroll-medicare-account
How to check your RRA reimbursements. Tips: https://www.hpalumni.org/enroll-rra-audit
You also have these accounts...
- Insurance sales agency -- if you used a local, independent agency. (Or a health system sales department, such as Kaiser, if you bought direct.)
- Health system and providers -- Sutter/PAMF, Kaiser, etc.
- Prescription provider(s) -- drug store, mail order, Kaiser, etc.
- Insurer -- UHC, Aetna, etc.
- Drug plan, if any.
- Social Security.
Use reliable *primary* sources of info:
- Enrollment documents. Mailed to most retirees in October. If
you don't have a copy handy, download and read the enrollment materials:
HPInc -- "2026 Retiree Benefits Enrollment Guide"
HPInc enrollment documents
HPE letter and FAQ -- "A new approach to HPE retiree medical
benefits for 2026"
HPE
enrollment documents
- Use the official Medicare site for reliable information. Much information about Medicare is biased for business reasons. We have a list of several excellent articles on the official Medicare site: Reliable Medicare Info
Member advice:
- Idaho, Oregon, and Colorado. UHC Dropping "Rural" Plans
- Health systems in Silicon Valley. Silicon Valley Health Systems
- How to compare health policies. Compare Policies
Problems that have been seen by HPAA members -- what to do:
- "Loss of Coverage" letter. You may need to provide a "loss-of-coverage" or "disenrollment" letter from your previous health plan. Loss of Coverage Letter
- Current Medicare policy cancelled early -- or recent new enrollment canceled.
Medicare maintains a central "Enrollment DataBase" to ensure that someone cannot be enrolled in multiple Advantage or Drug plans for the same time period. Insurers automatically report new enrollment approvals to Medicare, which continuously checks for coverage overlap. If a new policy that covers the same time period is found, Medicare causes the previous policy to be canceled.
If a problem, contact the insurance sales agency that sold you the misdated plan. Or contact Medicare.
Verify the starting date entered by the agent (or yourself) when you are applying for a new policy. One member discovered that their current plan had been cancelled when picking up a prescription.
- If you have a problem with a plan. As with any insurance sales agency... start with the agency that sold you the plan. For AlightRHS, they can escalate to a special group. The sales agency gets a monthly commission for servicing your account. AlightRHS Contacts
- Problem with AlightRHS? -- such as the assigned agent not getting back to you or having difficulties using the system -- you can ask to switch agents. (And the HPAA has an escalation path to AlightRHS management -- which will get results Escalate AlightRHS Issues
- Retiree Reimbursement Account problems. Contact your Benefits Center -- not AlightRHS -- if there are problems with the Retiree Reimbursement Account RRA subsidy. Benefits Centers
Link to this page: https://www.hpalumni.org/enroll-menu (Membership not required.)
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