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Menu of HPInc and HPE Benefits Enrollment pages.

Based on member reports. Join forums: https://www.hpalumni.org Not officially endorsed or supported. Question? Email us: hpalumni.info@gmail.com (Updated Jan 27, 2026)

What HPInc and HPE are doing. Read the HPInc or HPE documents online. Group vs individual plans? Does this affect me? Enrollment Tips & Traps

Key Issues:

- Keeping the same doctors, hospital, and other providers. How to Keep Providers

- Major decision -- and one-time opportunity -- Advantage vs. Medigap. Comparing Advantage and Medigap

- Trap: If asked detailed health questions, STOP! How to prevent "medical underwriting." Guaranteed Issue

- If your coverage is *not* subsidized, there are many ways to buy health policies aside from AlightRHS. Some can be bought online. Other Ways to Buy

- UHC dropping plans. Impacting HP retirees in Idaho, Oregon, Colorado, and other areas. UHC Dropping "Rural" Plans

- AlightRHS issues. A major bug. Incorrect info about doctors. Incorrectly forced to do medical underwriting. AARP/UHC plans, cost variations. AlightRHS Issues

- AlightRHS phone appointment -- before and during. What to expect. How to escalate. AlightRHS Appointment

- Drug coverage -- via Advantage or Part D. If Medigap plan, also need Drug plan. Insurers play tricky pricing games Medicare Part D Coverage

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need link to enrollment guides ????

Posted 10/17 rev 10/18 rev 10/24

For HPInc/HPE people, Alight is actually two separate companies.

Alight is a billion-dollar human resources outsourcing conglomerate.

For HPInc and HPE, two Alight companies are involved -- AlightWorklife (formerly AonHewitt) -- a benefits administrator hired by HPInc/HPE -- and Alight Retiree Health Solutions (ARHS) -- an insurance sales agency that is paid commissions by insurers.

The two Alight companies have separate locations, personnel, and call centers. They fall under different Medicare and state regulations.

Each Alight company has a separate system, developed over many years, customized for hundreds of client corporations through use of templates and shells. As a result, the user interfaces are complex. While they display the client company's logo, the two Alight systems share information only to a limited degree.

Benefits Centers. AlightWorklife is paid by hundreds of companies -- including HPInc and HPE -- to act as primary administrator for US employee and retiree healthcare benefits.

AlightWorklife operates the health benefits system, website, and call center -- branded as "HP Benefits Center" or "HPE MyRewards."

The Worklife system tracks your status -- the program under which you retired, your current-year and next-year health plan, when you will start Medicare, etc. -- and sends notifications when you need to take action.

Choose your delivery preference -- Postal Mail, Email, or Text -- for notifications, confirmations, plan info, and account statements on the website.

- If you have a group health plan -- purchased through the Benefits Center -- the plan is explicitly listed on your Confirmation of Benefits statement, with the amount you are paying. Contact the Benefits Center for issues with any policy they sold to you.

- If you have an individual health plan -- purchased through the ARHS sales agency and subsidized by HPInc -- your Confirmation of Benefits statement only shows "Alight Retiree Health Solution" [sic] with Contribution Amount as $0.00. HPInc is not a party to the transaction -- that is why the details are on your separate account on the AlightRHS website. Contact AlightRHS for issues with any policy they sold to you.

https://www.myhpbenefits.com (Page URLs: "worklife.alight.com...") 1-800-890-3100.

[HPE: https://www.myhperewards.com (Page URLs: "myhperewards.com...") 1-844-537-5304. ]

Use your Benefits Center site to check key settings or research coverage history.

(And start at the site to manage any HPInc/HPE-related tax-advantaged accounts -- RRA, HSA, FSA, or RMSA.)

Alight Retiree Health Solutions. There are many insurance sales agencies. AlightRHS is the specific nationwide insurance sales agency selected by HPInc to sell and administer (in conjunction with AlightWorklife) subsidized open-market individual Advantage and Medigap plans.

Key point: You receive a special "Retiree Reimbursement Account" (RRA) subsidy from HPInc only for an Advantage or Medigap policy that has been bought from AlightRHS. (Note that no sales agency, including AlightRHS, carries all Medicare plans that may be available to you through other sales channels.)

Site: https://retiree.alight.com/hp (Page URLs: "retiree.alight...") 1-800-975-0355

Members report that personal info on the AlightRHS site (which the AlightRHS sales rep can see) may be different from what is on the separate Benefits Center site.

AlightRHS is not paid by HPInc. Insurance sales agencies, such as AlightRHS, receive commissions from insurers. Advantage plans: $700-$860 for initial sale; $350-$430 for each year thereafter. Medigap plans: typically $260-$440 (22%) initial year and each year for five more years. Drug plans: $114, then $57/year.

Use the site to shop for plans before or during an AlightRHS agent appointment; to check status of plans bought from AlightRHS; or resolve issues with any policy they sold.

Independently of HPInc/HPE, AlightRHS markets other policies -- such as dental, vision, hearing, or non-Medicare drug plans -- which may not be reimbursable under an RRA. (You can opt out of these sales emails by clicking at link at the end.)

HPE: Selected by HPE to assist with the transition from all group plans to publicly-available individual plans: https://retiree.alight.com/hewlettpackardenterprise 1-844-537-5303

--Curt Gowan, hpalumni.org website maintainer and Benefits Forum moderator

If your coverage is not subsidized, there are many ways to select and buy Medicare policies -- aside from the AlightRHS sales agency. You can see all Advantage, Drug, and Medigap policies available in your county from any source, on the official US Government site. https://www.hpalumni.org/enroll-ways-to-buy

For retirees and covered family members not yet eligible for Medicare, including surviving spouses, refer to your current Enrollment Guide https://www.hpalumni.org/EnrollmentGuides

Official Medicare account. https://www.medicare.gov Tips: https://www.hpalumni.org/enroll-medicare-account

How to check your reimbursements. Tips: https://www.hpalumni.org/enroll-rra-audit

You also have these accounts...

- Insurance sales agency -- if you used a local, independent agency. (Or a health system sales department, such as Kaiser, if you bought direct.)

- Health system and providers -- Sutter/PAMF, Kaiser, etc.

- Prescription provider(s) -- drug store, mail order, Kaiser, etc.

- Insurer -- UHC, Aetna, etc.

- Drug plan, if any.

- Social Security.

Use reliable *primary* sources of info:

- Enrollment documents. Mailed to most retirees in October. If you don't have a copy handy, download and read the enrollment materials:
HPInc -- "2026 Retiree Benefits Enrollment Guide" HPInc enrollment documents
HPE letter and FAQ -- "A new approach to HPE retiree medical benefits for 2026" HPE enrollment documents

Retiree Welfare Benefits Plan Summary Plan Description: https://www.hpalumni.org/HPIncHealthSPD.pdf Covers the three HPInc retiree programs. Includes details on: EER, re-hire, COBRA, disability. Dependents. When coverage may be dropped by HPInc. Making changes. How to appeal. (Effective Jan 1, 2023. Downloaded 10/13/26.) need more here???

- Use the official Medicare site for reliable information. Much information about Medicare is biased for business reasons. We have a list of several excellent articles on the official Medicare site: Reliable Medicare Info

Member advice:

- Idaho, Oregon, and Colorado. UHC Dropping "Rural" Plans

- Health systems in Silicon Valley. Silicon Valley Health Systems

- How to compare health policies. Compare Policies

Problems that have been seen by HPAA members -- what to do:

- "Loss of Coverage" letter. You may need to provide a "loss-of-coverage" or "disenrollment" letter from your previous health plan. Loss of Coverage Letter

- Current Medicare policy cancelled early -- or recent new enrollment canceled.

Medicare maintains a central "Enrollment DataBase" to ensure that someone cannot be enrolled in multiple Advantage or Drug plans for the same time period. Insurers automatically report new enrollment approvals to Medicare, which continuously checks for coverage overlap. If a new policy that covers the same time period is found, Medicare causes the previous policy to be canceled.

If a problem, contact the insurance sales agency that sold you the misdated plan. Or contact Medicare.

Verify the starting date entered by the agent (or yourself) when you are applying for a new policy. One member discovered that their current plan had been cancelled when picking up a prescription.

- If you have a problem with a plan. As with any insurance sales agency... start with the agency that sold you the plan. For AlightRHS, they can escalate to a special group. The sales agency gets a monthly commission for servicing your account. AlightRHS Contacts

- Problem with AlightRHS? -- such as the assigned agent not getting back to you or having difficulties using the system -- you can ask to switch agents. (And the HPAA has an escalation path to AlightRHS management -- which will get results Escalate AlightRHS Issues

- Retiree Reimbursement Account problems. Contact your Benefits Center -- not AlightRHS -- if there are problems with the RRA subsidy. Benefits Centers

Link to this page: https://www.hpalumni.org/enroll-menu (Membership not required.)