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How to escalate retiree benefits issues to ARHS. (Sep 24, 2023) Question? Email: info@hpalumni.org
Advice from alumni discussions. Not officially endorsed or supported. Join HPAA at no charge.
The HP Alumni Association an independent volunteer organization. We have an informal escalation path into Alight Retiree Health Solutions management. You send the HPAA an email, which we forward to one of our contacts.
They have asked us for feedback in order to improve their processes and the supervision of their agents.
Reporting your issue -- even if resolved -- will help prevent problems for other folks. Thanks!
Steps to follow
If a specific carrier or provider is involved, call their phone center first. If the first-level phone agent can't help you, ask to escalate your problem. Use the magic word "escalate."
All that ARHS knows about your HP/HPE subsidy, if any, is in files that were electronically transmitted to them by the HP Inc or HPE Benefits Center. https://www.hpalumni.org/BenefitsCenters
Please follow this standard order and format in your email:
(We developed the list of questions with our contacts -- so that they get all the information they need to quickly start investigating your case.)
Format for your report
Problem statement: [In one or two sentences, summarize the problem.]
Details -- so that they can investigate your case and contact you:
- Name (exactly as Alight Retiree Health Solutions has it.)
- State of residence. (Agents are required by law to be licensed to sell health insurance in your state.)
- ZIP Code.
- Phone number.
- Email address.
Which Medicare status?
- Medicare-eligible.
- Not yet Medicare-eligible.
- Mixed (Mix of Medicare-eligible and non-Medicare-eligible family members.)
If a health plan is involved in the issue, name of the health plan.
Details of your contacts with ARHS:
- Please specify the specific phone number you have been calling.
- ARHS insurance agent's name, if known.
- Did you try using the ARHS website to find plan details? [HPInc https://retiree.alight.com/hp HPE https://retiree.alight.com/hewlettpackardenterprise ]
Brief description, step-by-step in chronological order, of what specifically happened.
Be sure to include the date and approximate time when you last talked to them on this issue, with the person's name if possible.
Advice on content:
- Do not include confidential information such as SSN or employee number.
- To ensure that the case is clearly understood, leave out any extraneous material
- Please list the events in chronological order.
- Do not include attachments.
Put your note in the body of an email. (Due to the flood of phishing attacks, email systems at companies tend to block -- or severely delay -- emails that originate outside the company and contain attachments.)
Send your email to the HPAA and we will forward it to our contact at ARHS: info@hpalumni.org
Thanks!
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