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How to escalate retiree benefits issues to Alight Retiree Health Solutions (AlightRHS). (#Updated Oct 21, 2025) Click to join our forums Question? Email us: info@hpalumni.org Advice from alumni discussions. Not officially endorsed or supported. Join HPAA at no charge. The HP/HPE Alumni Association an independent volunteer organization. We have an informal escalation path into Alight Retiree Health Solutions (AlightRHS) management -- which works very well. You send the HPAA an email, which we forward to one of our contacts. They have asked us for feedback in order to improve their processes and the supervision of their agents. Reporting your issue -- even if resolved -- will help prevent problems for other folks. Thanks! Steps to follow If a specific insurance company or provider is involved, call their phone center first. If the first-level phone agent can't help you, ask to escalate your problem. Use the magic word "escalate." Note: We are dealing with two separate "Alight" companies. Alight Retiree Health Solutions "AlightRHS" (retiree.alight.com) is a nationwide insurance sales agency. Alight Benefits Administration (worklife.alight.com) -- is the operator of the HPInc and HPE Benefits Centers. The only connection
between the two companies is via files that are electronically forwarded
from the HPInc and HPE Benefits Centers to AlightRHS. Contact your Benefits Center if there are problems with
the subsidy.
https://www.hpalumni.org/BenefitsCenter
Please follow this standard order and format in your email:
(We developed the list of questions with our contacts --
so that they get all the information they need to quickly
start investigating your case.)
Format for your report
Problem statement: [In one or two
sentences, summarize the problem.]
Details -- so that they can
investigate your case and contact you:
- Name (exactly as Alight Retiree Health Solutions (AlightRHS) has it.)
- State of residence. (Agents are required by law to be licensed to
sell health insurance in your state.)
- ZIP Code.
- Phone number.
- Email address.
Which Medicare status?
- Medicare-eligible.
- Not yet Medicare-eligible.
- Mixed (Mix of Medicare-eligible and non-Medicare-eligible family
members.)
If a health plan is involved in the issue, name of the health plan.
Details of your contacts with Alight:
- Is this your first year using Alight?
- Please specify
the specific phone number you have been calling.
- AlightRHS insurance agent's name, if known.
- Did you try using the AlightRHS website to find plan details? [HPInc
https://retiree.alight.com/hp HPE
https://retiree.alight.com/hewlettpackardenterprise
]
Brief description, step-by-step in chronological order, of
what specifically happened. - List the events in
chronological order. - For clarity, start a new
paragraph for each event.
- Include the date and approximate time of each contact, with the person's name if possible.
- To ensure that the case is clearly understood, leave out any
extraneous material
- Do not include attachments unless requested. (Due to the flood of phishing
attacks, email systems at companies tend to block -- or severely
delay -- emails that originate outside the company and contain
attachments.)
Put your note in the body of an email. (Due to the flood of phishing
attacks, email systems at companies tend to block -- or severely
delay -- emails that originate outside the company and contain
attachments.)
Send your email to the HPAA and we will forward it to our contact at
Alight:
info@hpalumni.org
Thanks! |
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