Format for your report

Problem statement: [In one or two sentences, summarize the problem.]

Details -- so that they can investigate your case and contact you:

- Name (exactly as Alight Retiree Health Solutions (AlightRHS) has it.)

- State of residence. (Agents are required by law to be licensed to sell health insurance in your state.)

- ZIP Code.

- Phone number.

- Email address.

Which Medicare status?

- Medicare-eligible.

- Not yet Medicare-eligible.

- Mixed (Mix of Medicare-eligible and non-Medicare-eligible family members.)

If a health plan is involved in the issue, name of the health plan.

Details of your contacts with Alight:

- Is this your first year using Alight?

- Please specify the specific phone number you have been calling.

- AlightRHS insurance agent's name, if known.

- Did you try using the AlightRHS website to find plan details? [HPInc https://retiree.alight.com/hp  HPE https://retiree.alight.com/hewlettpackardenterprise ]

Brief description, step-by-step in chronological order, of what specifically happened.

- List the events in chronological order.

- For clarity, start a new paragraph for each event.

- Include the date and approximate time of each contact, with the person's name if possible.

- To ensure that the case is clearly understood, leave out any extraneous material 

- Do not include attachments unless requested. (Due to the flood of phishing attacks, email systems at companies tend to block -- or severely delay -- emails that originate outside the company and contain attachments.)