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How to escalate issues to Alight Retiree Health Solutions (AlightRHS) management. (#Updated Nov 12, 2025) Click to join our forums Question? Email us: info@hpalumni.org
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We have an informal escalation path into Alight Retiree Health Solutions (AlightRHS) management -- which works very well.
They have asked us for feedback in order to improve their processes and the supervision of their agents.
You send the HPAA an email following a standard format, which we forward to our contact, copying an AlightRHS executive.
Reporting your issue -- even if resolved -- will help prevent problems for other folks. Thanks!
Note: We are dealing with two separate, linked Alight companies. Alight
Retiree Health Solutions "AlightRHS" (URLs: retiree.alight...) is a
nationwide insurance sales agency. AlightWorklife
(URLs: worklife.alight...) is the operator of the HPInc and HPE Benefits
Centers.
Contact your Benefits Center if there are problems with
the Retiree Reimbursement Account subsidy.
https://www.hpalumni.org/BenefitsCenter
Put your entire note in the body of an email. (Due to the flood of phishing
attacks, email systems at companies tend to block -- or severely
delay -- emails that originate outside the company and contain
attachments.)
Send your email to the HPAA and we will forward it to our contact at
Alight:
info@hpalumni.org
Please follow the standard order and format in your email.
(We developed the list of questions with our contacts --
so that they get all the information they need to quickly
start investigating your case.)
Format for your report
Problem statement: [In one or two
sentences, summarize the problem.]
Details -- so that they can
investigate your case and contact you:
- Name (exactly as Alight Retiree Health Solutions (AlightRHS) has it.)
- State of residence. (Agents -- called "Benefits Advisors" by
AlightRHS -- are required by law to be licensed to
sell health insurance in your state.)
- ZIP Code.
- Phone number.
- Email address.
Which Medicare status?
- Medicare-eligible.
- Not yet Medicare-eligible.
- Mixed (Mix of Medicare-eligible and non-Medicare-eligible family
members.)
If a health plan is involved in the issue, name of the health plan.
Is this your first year using Alight?
AlightRHS website: [HPInc
https://retiree.alight.com/hp HPE
https://retiree.alight.com/hewlettpackardenterprise
]
- If new to AlightRHS this year, did you set up an account on the
HPInc (or HPE) version of the AlightRHS website? (Displays the HPInc or HPE logo on every page.)
- If already using AlightRHS, did you activate your online account?
(An account was set up by the agent when you first used AlightRHS.)
- Did you research your choices on the AlightRHS website?
- Was that before the agent phone call or after?
Details of your phone contacts with Alight:
- Please specify the specific phone number you have been calling.
- AlightRHS insurance agent's name, if known.
Brief description, step-by-step in chronological order, of
what specifically happened. - List the events in
chronological order. - For clarity, start a new
paragraph for each event.
- Include the date and approximate time of each contact, with the person's name if possible.
- To ensure that the case is clearly understood, leave out any
extraneous material. AlightRHS has to operate under stringent legal
and bureaucratic limitations :)
- Do not include attachments unless requested. (Due to the flood of phishing
attacks, email systems at companies tend to block -- or severely
delay -- emails that originate outside the company and contain
attachments.)
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