HP Inc and HPE Healthcare Benefits Centers. Alight Retiree Health Solutions Call Center

Note: We are dealing with two separate, linked Alight companies. Alight Retiree Health Solutions "AlightRHS" is a nationwide insurance sales agency. AlightWorklife is the operator of the HP Inc and HPE Benefits Centers

Tip: Working with any call center: If the first-level phone agent can't help you, ask to escalate your problem. Use the magic word "escalate."

HP Inc Healthcare Benefits Center. Operated by AlightWorklife. (Formerly AonHewitt.)

https://www.myhpbenefits.com  (Once logged in, the page addresses start with "worklife.alight...")

[This link will always work. The link you ultimately land on changes -- therefore don't bookmark it. Confusing -- because the photo is randomly selected each time you visit.]
Start at 1-800-890-3100 -- 8:00 a.m. to 8:00 p.m. Central Time, Monday - Friday
1-847-883-0465 -- Outside the United States, Puerto Rico, or Canada 
Ask for a "Retirement Specialist." With any phone center, if the first-level agent can't resolve your issue, ask them to "escalate" your call.

Outside the U.S. -- HP Inc worldwide contact directory: https://content.ext.hp.com... 

HPE (Hewlett Packard Enterprise) Healthcare Benefits Center. Operated by AlightWorklife. (Was operated by Bswift from 4/1/19 to 4/1/25. Phone and web address unchanged.) 

"Beginning April 1, 2025, HPE benefits will be administered by Alight Solutions, including your monthly premium processing... This change will not impact your current benefit coverage or the way you access benefits. The phone number and web address you use today will remain the same." https://www.hpalumni.org/HPE-BswiftLetter.pdf

https://www.myhperewards.com  (Once logged in, the page addresses start with "worklife.alight...")
Start at 1-844-537-5304 -- 8:00 a.m. to 8:00 p.m. Central time, Monday - Friday
(Outside the U.S., Puerto Rico, and Canada: 1-704-646-8933)
Ask for a "Retirement Specialist." With any phone center, if the first-level agent can't resolve your issue, ask them to "escalate" your call.

Outside the U.S. -- HPE worldwide contact directory: https://myhperewards.com/main/leaving-or-retiring.htm 

(Some HPE retirees who worked at HP before the 2015 split may qualify for the *HPInc* "Pre-2003" retiree medical program.  Note: (Confusingly, "Pre-2003" refers to the year when HP changed retiree health plans, not your retirement year.) Depending on your age and history with HP and predecessors, you may qualify for either the former, current, or DEC retiree medical plan. (For the more-generous former plan -- confusingly named "Pre-2003" -- you must have been born on or before June 30, 1957 -- unless your were in certain EER cycles or otherwise notified.) See detailed rules in the Summary Plan Description: https://www.hpalumni.org/HPIncHealthSPD.pdf  If rules were misapplied or HP's records were in error, members have successfully appealed -- see page 40 of the SPD for the contact at Corporate. Contact the HP Inc Benefits Center. Agents at the HPE Benefits Center may not know about this.

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