HPInc and HPE Benefits Centers. AlightRHS Call Center

HPInc Benefits Center. Operated by Alight Benefits Administration -- a separate company from the insurance sales agency Alight Retiree Health Solutions (AlightRHS.)

https://www.myhpbenefits.com  [This link will always work. The link you ultimately land on changes -- therefore don't bookmark it. Confusing -- because the photo is randomly selected each time you visit.]
1-800-890-3100 -- 8:00 a.m. to 8:00 p.m. Central Time, Monday - Friday
1-847-883-0465 -- Outside the United States, Puerto Rico, or Canada 
Ask for a "Retirement Specialist." With any phone center, if the first-level agent can't resolve your issue, ask them to "escalate" your call.

Outside the U.S. -- HPInc worldwide contact directory: https://content.ext.hp.com/sites/CountrySupport/CountrySelector.page 

Member advice on how to get the best results from the HPInc Benefits Center: hpalumni.org/contacts-HPI-medical

HPE (Hewlett Packard Enterprise) Benefits Center. Operated by Alight Benefits Administration -- a separate company from the Medicare sales agency Alight Retiree Health Solutions. (Was operated by Bswift from 4/1/19 to 4/1/25. Phone and web address unchanged.) 

"Beginning April 1, 2025, HPE benefits will be administered by Alight Solutions, including your monthly premium processing... This change will not impact your current benefit coverage or the way you access benefits. The phone number and web address you use today will remain the same." https://www.hpalumni.org/HPE-BswiftLetter.pdf

https://www.myhperewards.com/main/leaving-or-retiring.html/retiree 
1-844-537-5304 -- 8:00 a.m. to 8:00 p.m. Central time, Monday - Friday
(Outside the U.S., Puerto Rico, and Canada: 1-704-646-8933)
Ask for a "Retirement Specialist." With any phone center, if the first-level agent can't resolve your issue, ask them to "escalate" your call.

Outside the U.S. -- HPE worldwide contact directory: https://myhperewards.com/main/leaving-or-retiring.htm 

(Some HPE retirees -- depending on age, years of service, and other factors -- may qualify for the "Pre-2003 HP Retiree Medical Program"  "2003" refers to the year when HP implemented the program, not your retirement year. HP: "May apply if you retired from HP before 2003, or if you were with HP on December 31, 2002, and retired at a later date with eligibility for the program (this typically meant retiring at age 55 or later with at least 15 years of qualifying service, having at least 62 age-plus-service "points" as of December 31, 2005, and being within five years of qualifying as of June 30, 2007). This program generally does not apply if you joined HP through the Compaq or EDS acquisitions." Legally retirees of HPE. However, HPE has paid HP to administer health benefits for those HPE retirees. How to tell if you are qualified for Pre-2003: Details: https://www.hpalumni.org/Pre2003)

Member advice on how to get the best results from the HPE Benefits Center: hpalumni.org/contacts-HPE-medical

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