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Format to escalate HPInc benefits issues (*Updated Oct 21, 2025) Click to join our forums Question? Email us: info@hpalumni.org
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Format for your report
Please follow this standard order and format in your email:
(We developed the list of questions with our contacts -- so that they get all the information they need to quickly start investigating your case.)
Problem statement: [In one or two sentences, summarize the problem.]
Details -- so that they can investigate your case and contact you:
- Name (exactly as the Benefits Center has it.)
- ZIP Code.
- Phone number.
- Email address.
- Which HP company (Hewlett-Packard or Hewlett Packard Enterprise) or predecessor (such as Compaq, DEC, EDS, Nimble) you last worked for.
- Which phone center you are working with -- HP Inc Benefits Center. Please specify the phone number you have been calling.
- How you left that company: WFR, WFR-to-EER, plain-EER, Disability, or...
- Were you covered by another employer after you left HP?
- Are you on the "Pre-2003" HP Retiree Medical Program? There are two HP retirement programs -- the "Pre-2003 HP Retiree Medical Program" and the current "HP Retiree Medical Program." "2003" refers to the year when HP implemented the program, not your retirement year. HP: "May apply if you retired from HP before 2003, or if you were with HP on December 31, 2002, and retired at a later date with eligibility for the program (this typically meant retiring at age 55 or later with at least 15 years of qualifying service, having at least 62 age-plus-service "points" as of December 31, 2005, and being within five years of qualifying as of June 30, 2007). This program generally does not apply if you joined HP through the Compaq or EDS acquisitions." Details: hpalumni.org/Pre2003
Which Medicare status?
- Medicare-eligible.
- Not yet Medicare-eligible.
- Mixed (Mix of Medicare-eligible and non-Medicare-eligible family members.)
If an insurance company or health plan is involved in the issue, name of the health plan.
Brief description, step-by-step in chronological order, of what specifically happened.
- List the events in chronological order.
- For clarity, start a new paragraph for each event.
- Include the date and approximate time of each contact, with the person's name if possible.
- To ensure that the case is clearly understood, leave out any extraneous material
- Do not include attachments unless requested. (Due to the flood of phishing attacks, email systems at companies tend to block -- or severely delay -- emails that originate outside the company and contain attachments.)
If using email...
Put your entire note in the body of the mail. (Due to the flood of phishing attacks, email systems at companies tend to block -- or severely delay -- emails that originate outside the company and contain attachments.)
HP Inc contact paths
Worldwide former employee contact website: https://content.ext.hp.com/sites/CountrySupport/CountrySelector.page
HP Inc Worldwide Admin Headquarters, 10300 Energy Drive, Spring, TX 77389. (At a US Post Office window, you can specify Certified Mail combined with Return Receipt.)
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