Alight Retiree Health Solutions
(formerly Aon Retiree Health Exchange) Contacts
This is a supplement to HPAA's contact directory for former employees of HP, HPE, and related
Join the HPAA
Benefits Group Covers topics such as COBRA and retiree health
benefits, annual enrollment, and transition to Medicare.
Advice and reference info
from members of the independent HP Alumni Association.
(Updated Dec 6, 2022.) Comments:
Alight Retiree Health Solutions (AlightRHS) is an
insurance sales agency that administers company-subsidized open-market
Medicare plans for 150 organizations, including HP and HPE. (HP and HPE
continue to administer their remaining group Medicare plans.)
You pay list price directly to the carrier or HMO.
If you have a subsidy from HP or HPE, it is paid directly to you by HP/HPE --
only if you purchase through AlightRHS.
AlightRHS does not represent all available Medicare plans. AARP/UHC plans are not on the AlightRHS website, but -- as indicated on the website -- they are available by request.
Kaiser is not available through AlightRHS.
As with any insurance sales agency, carriers and HMOs pay AlightRHS for selling and renewing
policies -- a sales
commission for the initial sale and a monthly admin fee.
AlightRHS Benefits Advisors, who hold an insurance sales license in your state, receive commissions for plans they place in your cart.
Re-enrollment rules: "...if you elect to not participate in HP
retiree medical coverage (or coverage through Alight Retiree
Health Solutions, if you qualify for Medicare)... you will not
have an option to re-enroll in retiree medical coverage (or
coverage through Alight Retiree Health Solutions...) during
future annual enrollment periods. Instead, you will be eligible
to re-enroll only within 31 days of losing coverage under
another employer’s group medical plan or within 60 days of
losing coverage purchased from a public health insurance
exchange. Losing coverage under another employer's group medical
plan could include the loss of your own coverage through another
employer or the loss of coverage under your spouse's/partner’s
employer's plan." --HP
(Alight Retiree Health Solutions -- formerly Aon Retiree Health Exchange -- is a separate company from Alight Benefits Administration, which runs the HP Benefits Center.)
Critical details and member advice:
Medicare via HP or HPE
Alight Retiree Health Solutions (formerly Aon Retiree Health
Exchange) for HP
1-800-975-0355 -- 7 a.m. to 8 p.m. Central Time, Monday
Alight Retiree Health Solutions (formerly Aon Retiree
Health Exchange) for HPE -- Hewlett Packard Enterprise
1-844-537-5303 -- 7 a.m. to 8 p.m. Central Time, Monday
[Unverified member comment] "Use the super secret HP 800 number when calling them (don’t use
their 800 number posted on their site - you’ll just get
frustrated). Here’s what happened - I called the HP Benefits
line (thank goodness that they are always home and are always
helpful). I explained my situation and she got an Aon rep on the
phone pronto for me. The HP Benefits rep gave me this number for
us HPers to use when calling AON: 800 505-8575. The AON person
I spoke with also gave me a super top secret HP employee number
for calling them: 800 975-0355. --member
If you have a problem with a plan purchased through
Alight Retiree Health Solutions,
contact your Alight Retiree Health Solutions advisor. If the
Advisor can't resolve your problem, they escalate it to
Alight Retiree Health Solutions' special group of Advocates.
However, if there are problems with the subsidy payments paid via your
HP or HPE Retiree Reimbursement Account, contact the
Center or HPE
The HPAA has informal escalation paths into HP Corporate, HPE
Corporate, and Alight Retiree Health Solutions.
HPAA's contact directory for former employees of HP, HPE,
and related companies: