Medicare: Troubleshooting and
If receiving benefits from or
subsidized by HP or HPE.
(If receiving benefits from HP or
Advice and reference info from
(Updated May 12,
2022.) Website operated by volunteers. Not officially endorsed or supported.
UHC group Medicare Advantage PPO plan. In early 2018,
acceptance issues were reported to HPAA by a few members -- but not
- The Enrollment Guide hedges on this point: "...you can see doctors in
or out of the UHC network as long as the provider participates in
Medicare and accepts the plan." (page 6)
- Upon request for clarification, HPInc Corporate Benefits sent HPAA a
more explicit email: "A national plan offering full flexibility to its
members. This plan is not a network-based plan. HP retirees can see any
provider who accepts Medicare and the UHC PPO plan. If a provider
indicates they accept Medicare but do not accept the UnitedHealthcare
Group Medicare Advantage (PPO) plan, the participant should call UHC at
1-877-456-7240, 8 a.m. – 8 p.m., local time, Monday through Friday. TTY
users, call 711. The provider and UHC can connect to explore having the
provider accept the UHC plan."
Benefits Center contact
Alight Retiree Health Solutions (formerly Aon Retiree Health
How to resolve U.S. HP or HPE health benefits issues --
and how to escalate:
Medicare Prescription Coverage Letters sent by UHC
- "...your plan sponsor has decided to end your prescription
- "...you may have to pay a Late Enrollment Penalty..."
If you have a problem with a plan purchased through
Alight Retiree Health Solutions,
contact your Alight Retiree Health Solutions (formerly
Alight Retiree Health Solutions Retiree Health Exchange) Advisor. If the
Advisor can't resolve your problem, they escalate it to
Alight Retiree Health Solutions' special group of Advocates.
Contact the Benefits Center if there are problems with the subsidy
The HPAA has informal escalation paths into HPInc Corporate, HPE
Corporate, and Alight Retiree Health Solutions.
Back to start: