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5. Medicare: Troubleshooting and contacts.

(If receiving benefits from HP/HPInc or HPE)

Advice and reference info from members. (Updated Oct 30, 2019.)  Page updated often -- use browser refresh button to display latest version.

Questions or comments to: info@hpalumni.org

UHC group Medicare Advantage PPO plan. In early 2018, acceptance issues were reported to HPAA by a few members -- but not since then.
- The Enrollment Guide hedges on this point: "...you can see doctors in or out of the UHC network as long as the provider participates in Medicare and accepts the plan." (page 6)
- Upon request for clarification, HPInc Corporate Benefits sent HPAA a more explicit email: "A national plan offering full flexibility to its members. This plan is not a network-based plan. HP retirees can see any provider who accepts Medicare and the UHC PPO plan. If a provider indicates they accept Medicare but do not accept the UnitedHealthcare Group Medicare Advantage (PPO) plan, the participant should call UHC at 1-877-456-7240, 8 a.m. 8 p.m., local time, Monday through Friday. TTY users, call 711. The provider and UHC can connect to explore having the provider accept the UHC plan."

Benefits Center contact numbers:

HPInc   https://www.hpalumni.org/contacts-HPI 

HPE   https://www.hpalumni.org/contacts-HPE 

ARHE (Aon Retiree Health Exchange)  https://www.hpalumni.org/contacts-ARHE

How to resolve US HPInc or HPE health benefits issues -- and how to escalate: Benefits Centers

Medicare Prescription Coverage Letters sent by UHC

- "...your plan sponsor has decided to end your prescription drug coverage"  www.hpalumni.org/UHC-EndDrugCoverage

- "...you may have to pay a Late Enrollment Penalty..."   www.hpalumni.org/UHC-LateEnrollmentPenalty

If you have a problem with a plan purchased through ARHE, contact your Aon Retiree Health Exchange Advisor. If the Advisor can't resolve your problem, they escalate it to Aon's special group of Advocates.

Contact the Benefits Center if there are problems with the subsidy payments.

While the HPAA is an independent volunteer organization and is not officially endorsed or supported by any company, we have informal escalation paths into HPInc Corporate, HPE Corporate, and Aon Retiree Health Exchange.  https://www.hpalumni.org/escalate 

Back to start: Medicare

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