5. Medicare: Troubleshooting and
(If receiving benefits from HP/HPInc or
Advice and reference info from
(Updated Oct 30,
2019.) Page updated often -- use browser
to display latest version.
Questions or comments to:
UHC group Medicare Advantage PPO plan. In early 2018,
acceptance issues were reported to HPAA by a few members -- but not
- The Enrollment Guide hedges on this point: "...you can see doctors in
or out of the UHC network as long as the provider participates in
Medicare and accepts the plan." (page 6)
- Upon request for clarification, HPInc Corporate Benefits sent HPAA a
more explicit email: "A national plan offering full flexibility to its
members. This plan is not a network-based plan. HP retirees can see any
provider who accepts Medicare and the UHC PPO plan. If a provider
indicates they accept Medicare but do not accept the UnitedHealthcare
Group Medicare Advantage (PPO) plan, the participant should call UHC at
1-877-456-7240, 8 a.m. – 8 p.m., local time, Monday through Friday. TTY
users, call 711. The provider and UHC can connect to explore having the
provider accept the UHC plan."
Benefits Center contact numbers:
ARHE (Aon Retiree Health Exchange)
How to resolve US HPInc or HPE health benefits issues --
and how to escalate:
Medicare Prescription Coverage Letters sent by UHC
- "...your plan sponsor has decided to end your prescription
- "...you may have to pay a Late Enrollment Penalty..."
If you have a problem with a plan purchased through ARHE,
contact your Aon Retiree Health Exchange Advisor. If the
Advisor can't resolve your problem, they escalate it to
Aon's special group of Advocates.
Contact the Benefits Center if there are problems with the subsidy
While the HPAA is an independent volunteer organization and
is not officially endorsed or supported by any company, we
have informal escalation paths into HPInc Corporate, HPE
Corporate, and Aon Retiree Health Exchange.
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