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5e. HP/HPE Medicare: Troubleshooting and contacts. If receiving benefits from -- or subsidized by -- HP or HPE.

UHC group Medicare Advantage PPO plan. In early 2018, acceptance issues were reported to HPAA by a few members -- but not since then.
- The Enrollment Guide hedges on this point: "...you can see doctors in or out of the UHC network as long as the provider participates in Medicare and accepts the plan." (page 6)
- Upon request for clarification, HPInc Corporate Benefits sent HPAA a more explicit email: "A national plan offering full flexibility to its members. This plan is not a network-based plan. HP retirees can see any provider who accepts Medicare and the UHC PPO plan. If a provider indicates they accept Medicare but do not accept the UnitedHealthcare Group Medicare Advantage (PPO) plan, the participant should call UHC at 1-877-456-7240, 8 a.m. – 8 p.m., local time, Monday through Friday. TTY users, call 711. The provider and UHC can connect to explore having the provider accept the UHC plan."

Benefits Center contact info: Benefits Centers 

Alight Retiree Health Solutions  https://www.hpalumni.org/contacts-ARHS

How to resolve U.S. HP or HPE health benefits issues -- and how to escalate: Benefits Centers. 

Medicare Prescription Coverage Letters sent by UHC

- "...your plan sponsor has decided to end your prescription drug coverage"  www.hpalumni.org/UHC-EndDrugCoverage

- "...you may have to pay a Late Enrollment Penalty..."   www.hpalumni.org/UHC-LateEnrollmentPenalty

If you have a problem with a plan, contact the insurance agency you purchased from -- AlightRHS. If the first-level person can't resolve your issue, they can escalate it to a special group within the agency. (HP/HPE is out of the picture, except for providing the subsidy.) Contact the Benefits Center if there are problems with the subsidy. Medicare troubleshooting and contacts

Alight Retiree Health Solutions for HP https://retiree.alight.com/hp
1-800-975-0355 -- 7 a.m. to 8 p.m. Central Time, Monday through Friday 

Alight Retiree Health Solutions for HPE -- Hewlett Packard Enterprise https://retiree.alight.com/hewlettpackardenterprise
1-844-537-5303 -- 7 a.m. to 8 p.m. Central Time, Monday through Friday

How  to escalate to HP Corporate, HPE Corporate, or Alight Retiree Health Solutions.  hpalumni.org/escalate  

Back to start: Medicare Menu

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