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1. Medicare Decoder    2. Basics    3. Advantage vs. Original    4. Compare Plans    5. Via HP or HPE    6. Trouble; Contacts


Medicare: Troubleshooting and contacts. If receiving benefits from or subsidized by HP or HPE.

(If receiving benefits from HP or HPE.)

Advice and reference info from members. (Updated May 12, 2022.)  Website operated by volunteers. Not officially endorsed or supported. Comments: info@hpalumni.org

UHC group Medicare Advantage PPO plan. In early 2018, acceptance issues were reported to HPAA by a few members -- but not since then.
- The Enrollment Guide hedges on this point: "...you can see doctors in or out of the UHC network as long as the provider participates in Medicare and accepts the plan." (page 6)
- Upon request for clarification, HPInc Corporate Benefits sent HPAA a more explicit email: "A national plan offering full flexibility to its members. This plan is not a network-based plan. HP retirees can see any provider who accepts Medicare and the UHC PPO plan. If a provider indicates they accept Medicare but do not accept the UnitedHealthcare Group Medicare Advantage (PPO) plan, the participant should call UHC at 1-877-456-7240, 8 a.m. 8 p.m., local time, Monday through Friday. TTY users, call 711. The provider and UHC can connect to explore having the provider accept the UHC plan."

Benefits Center contact info: Benefits Centers 

Alight Retiree Health Solutions (formerly Aon Retiree Health Exchange)  https://www.hpalumni.org/contacts-ARHS

How to resolve U.S. HP or HPE health benefits issues -- and how to escalate: Benefits Centers

Medicare Prescription Coverage Letters sent by UHC

- "...your plan sponsor has decided to end your prescription drug coverage"  www.hpalumni.org/UHC-EndDrugCoverage

- "...you may have to pay a Late Enrollment Penalty..."   www.hpalumni.org/UHC-LateEnrollmentPenalty

If you have a problem with a plan purchased through Alight Retiree Health Solutions, contact your Alight Retiree Health Solutions (formerly Alight Retiree Health Solutions Retiree Health Exchange) Advisor. If the Advisor can't resolve your problem, they escalate it to Alight Retiree Health Solutions' special group of Advocates.

Contact the Benefits Center if there are problems with the subsidy payments.

The HPAA has informal escalation paths into HPInc Corporate, HPE Corporate, and Alight Retiree Health Solutions.  https://www.hpalumni.org/escalate 

Back to start: Medicare Menu


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