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Discounts on HP products and services for retirees and alumni.

Advice and reference info from members of the independent HP Alumni Association.  (Updated Oct 25, 2022.)  Comments: info@hpalumni.org

Menu of all discount topics: https://www.hpalumni.org/discounts  Discussed on the HPAA Benefits Group.

Support for HP Inc products.  There is no special product support channel for retirees. HP Inc Customer Support including software and drivers, manuals, diagnostic tools, and "contact an HP agent." Check the warranty status of an HP product: Warranty Check. HP has a set of official public forums.

HPShopping. Employee and retiree discounts on HP products and services are provided via HP's public online sales site -- hpshopping.com -- not via Beneplace, which is for non-HP products.

HP Business Outlet. A public site that sells refurbished, closeout, and overstock products. https://h41369.www4.hp.com/pps-offers.php

Using HPShopping. Call the main 800 sales number given at the top of the page at http://www.hpshopping.com . HPShopping phone agents have access to a database of current HP/HPE employees and those officially classified as Retirees. If the product is not discounted from list, it may have a very low margin, or have been just introduced, or be in high demand. Agilent, Compaq, Digital, EDS, Tandem, etc. eligibility rules

Good deal on genuine HP printer supplies. However, due to low profit margins, online sales channels, and how retailing works, HP employee/retiree discounts are often not a good deal on notebooks, PCs, or printers. For any PC company, profit margins are thin -- not much room for significant discounts. For any printer company, margins on the printers are very thin. Part of what you pay for toner or ink subsidizes the low profit margin on the printer. (When speaking to stock analysts, HP refers to printer sales as "placements.")

Employee purchase details and links:

HP's rules and instructions: https://www.hp.com/us-en/jobs/retiree/epp.html

- If you are classified as an HP retiree, go to the official HP Continuum password-protected retiree website. https://www.hpcontinuum.com (select "Discounts" from the menu)

- If classified as an HPE retiree, details are on the HPE retiree website

Printer supplies. Members report that the employee/retiree discounts for HP printer supplies are now the best deals.

- Be sure to check prices for genuine supplies from major online sources and office supply chains. In the past,  we found for one genuine HP toner product: Employee $128; Staples online $126 matched in Staples store; Amazon Prime $116.

- Watch out for obscure online sellers who have a high complaint rate or have been in business for a short time. Some sell supplies that don't work well or have short life -- with well-done counterfeit packages and security labels. Some sell refilled or cloned supplies with clever wording implying that they are genuine -- or no indication at all. Cartridges with liquid ink have expiration dates and may be unreliable if too old.

- Here's HP's discussion of refilled, clone, and counterfeit ink and toner cartridges:  Original HP Cartridges   How to identify genuine HP cartridges:  4 easy ways to spot the fakes

Notebooks, PCs, or printers.  There are many reasons why a reseller may have a lower price on HP hardware than the employee/retiree discount:

- Advertised to draw customer traffic. Salespeople are heavily incented to upsell to a more-profitable product, add high-margin accessories, and sell software installation or an extended warranty. A website will try to do the same.

- Less-desirable models: limited features or performance, poor reviews, discontinued or obsolete, excess inventory, returned, display units, damaged cartons -- or merely out-of-fashion. (Note that the term "Factory Refurbished" used by resellers does not mean that the work was performed by -- or under the control of -- the original manufacturer. Just that it was done in a "factory" somewhere.)

- Some online sellers don't collect sales tax; HPShopping is required to collect and remit your local sales tax.

If you see a steep employee/retiree discount on a hardware product, research the product -- including Amazon and Newegg reviews. The product may be discontinued -- but still fine for your purpose. On the other hand, it may be another HP TouchPad -- which was discontinued 49 days after announcement but heavily promoted to employees and retirees, some of whom may not have been aware of the downside of owning a computer that runs on a defunct operating system with no future security updates.

Using a reseller. You can often do better buying a PC or printer from a reseller -- especially if you are flexible as to which specific model you want and are careful about selecting the supplier. (Many retailers now have lower prices for online orders than the prices posted on local store shelves. Before buying any product at a retail store, such as Staples or Office Depot, go to their website and print out the page with the online price. They will match their own company's online price. Impulse shoppers pay more than people who plan ahead.)

If you purchase from a reseller and you have early problems with the product, the reseller's return policy may be more flexible than HPShopping's policy. For example, HPShopping has been known to replace a prematurely-failed product with a refurbished one.

As with many companies, HP offers shallow "employee discounts" through various channels -- including via Beneplace -- an advertising company that promotes identical discounts to employees and retirees of thousands of companies -- using web pages and emails with the employer's name and logo. Non-HP/HPE members of Beneplace usually see offers from HP and multiple competitors.

Company-matched charitable donation program.

- HPInc: Limited to current employees. Source: HPInc Sustainable Impact Report -- page 16. (Was available to retirees In the distant past.)

- HPE: No data yet.

See also: Menu of all discount topics: https://www.hpalumni.org/discounts

If formerly a regular, direct U.S. employee of HP or HPE -- or are in the process of leaving -- join the HP Alumni Association. No charge, thanks to HPAA's Supporting Members.

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