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U.S. health benefits contacts for former HPE employees

Advice and reference info from members of the independent HP Alumni Association. (Updated Dec 6, 2022.)

This is a supplement to HPAA's contact directory for former employees of HP, HPE, and related companies: hpalumni.org/contacts

Join the HPAA Benefits Forum Covers topics such as COBRA and retiree health benefits, annual enrollment, and transition to Medicare.

Comments: info3@hpalumni.org

Leaving HPE Official "Leaving HPE" site [Note: Depending on age, years of service, and other factors, you may qualify for what HP calls the Pre-2003 HP Retiree Medical Program] Member checklist

Benefits Center (Bswift) 1-844-537-5304. (Outside US, Puerto Rico, Canada 1-312-843-5219) Bswift Ask for a "Retirement Specialist." With any phone center, if the first-level agent can't resolve your issue, ask them to "escalate" your call. Alight Retiree Health Solutions (formerly Aon) Medicare

Non-US Contacts HPE Worldwide Former Employee Sites (If difficulty: Hewlett Packard Enterprise, 1701 E Mossy Oaks Rd, Spring, TX 77389. 1-678-259-9860.)

Death or disability of a former employee. Member advice

Member advice

Which HP-related companies have me classified as a retiree or former employee? Given HP's history of acquisitions and spinoffs, this may not be obvious. If any doubt, check here: Which Company

(HPE retirees -- depending on age, years of service, and other factors -- may qualify for the "Pre-2003 HP Retiree Medical Program" -- as opposed to the current "HP Retiree Medical Program." ("2003" refers to the year when HP implemented the program, not necessarily your year of retirement.) Legally retirees of HPE. However, HPE has paid HP to administer health benefits for those HPE retirees. How to tell if you are qualified for Pre-2003: hpalumni.org/Pre2003)

Be sure to consider alternatives to company coverage -- as recommended in the Annual Enrollment Guide. Even if you qualify for company-subsidized health insurance, you may have low years-of-service. An experienced independent insurance agent licensed to sell insurance in your state can help you sort through the complexity -- and adds nothing to the cost of any plan you purchase from them.

The Benefits Center is the "cosmic glue" for health benefits. The HPE Benefits Center has been outsourced to Bswift, a company that administers health coverage for 15 million people, since April 1, 2019.

HPE transmits employment status information for all current U.S. employees, most retirees, and those on COBRA to the Benefits Center. The Benefits Center handles the details from there on -- including mailings, billing, website, and phone center.

The Benefits Center transmits enrollment information to the carriers (such as UHC and Aetna), the pharmacy benefits companies, the regional HMOs (Kaiser, Tufts, Harvard Pilgrim) and administers the company subsidy provided to Alight Retiree Health Solutions. The Benefits Center has people experienced in resolving issues with the other companies.

If there is a problem, contact the Benefits Center.

Steps to follow

Step 1. Call the phone center for the specific carrier or provider. (UHC, UHC/AARP, Aetna, Anthem, Express Scripts, Medco, OptumRx, Kaiser, Harvard Pilgrim, Tufts, etc.) If the first-level phone agent can't help you, ask to escalate your problem. Use the magic word "escalate."

Step 2. If the provider has incorrect information about your eligibility or coverage -- or otherwise can't resolve your issue -- contact the appropriate phone center -- the HPE Benefits Center or Alight Retiree Health Solutions (formerly Aon Retiree Health Exchange) -- as listed below.

The key: All that a provider knows about your specific coverage is in files that were transmitted to them by the Benefits Center or Alight Retiree Health Solutions.

Step 3. If the first-level Benefits Center or Alight Retiree Health Solutions phone agent can't resolve your issue, ask them to "escalate" your call. Use the magic word "escalate." We get very good reports from members who have escalated within the phone centers. The Benefits Centers and Alight Retiree Health Solutions each have a special group that deals with provider issues -- for example, they can set up a three-way phone conversation with an expert troubleshooter at the provider.

Step 4. Advice on escalation to HPE Corporate and Alight Retiree Health Solutions. hpalumni.org/escalate

HPE Benefits Center (Operated by Bswift)

https://www.myhperewards.com [This link will always work. The link you ultimately land on changes -- therefore don't bookmark it. Confusing -- because the photo is randomly selected each time you visit.]
1-844-537-5304 -- 8:00 a.m. to 8:00 p.m. Central time, Monday - Friday
1-312-843-5219 -- Outside the United States, Puerto Rico, or Canada

Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.

With any phone center, if the first-level agent can't resolve your issue, ask them to "escalate" your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center.

The Benefits Center has a special group that deals with medical carrier issues.

Note: You may be on an HP retiree medical plan. Depending on age, years of service, and other factors, you may qualify for the "Pre-2003 HP Retiree Medical Program" -- as opposed to the current "HP Retiree Medical Program." ("2003" refers to the year when HP implemented the program, not necessarily your year of retirement.) hpalumni.org/Pre2003

HP Benefits Center (Alight) 1-800-890-3100. (Outside US, Puerto Rico, Canada 1-847-883-0465) Alight Ask for a "Retirement Specialist" Alight Retiree Health Solutions (formerly Aon) Medicare Member advice

HPE Health Savings Accounts, Flexible Spending Accounts, and Retirement Medical Savings Accounts.

On 1/1/2021, HPE switched the administrator (which checks that claims meet IRS requirements) for HSA, FSA, and RMSA accounts from Alight's Your Spending Account (YSA) to Fidelity.
hpalumni.org/2021HPEnterpriseRetireeEnrollmentGuide.pdf [page 1; pdf page 3]
Official HPE document that you should have received: "Accounts on the move" hpalumni.org/2021HPE-YSA-to-Fidelity.pdf
(Link to the former -- 2019 -- Summary Plan Description document section about the Retirement Medical Savings Account.
https://ah-prod.com/hpebennav/pdf/hpe-spd-rmsa.pdf )

For details of a U.S. employer retirement or health plan, obtain a copy of the legal Summary Plan Description ("SPD"). Log into the plan administrator's website or call. They are required by law to provide the SPD upon request. The current SPD takes precedence over any other written, online, or verbal information you may be given -- but is still subject to change. How to use an SPD

Alight Retiree Health Solutions (formerly Aon Retiree Health Exchange)

Alight Retiree Health Solutions (AlightRHS) is an insurance sales agency that administers company-subsidized open-market Medicare plans for 150 organizations, including HP and HPE. (HP and HPE continue to administer their remaining group Medicare plans.) You pay list price directly to the carrier or HMO. If you have a subsidy from HP or HPE, it is paid directly to you by HP/HPE -- only if you purchase through AlightRHS.

AlightRHS does not represent all available Medicare plans. AARP/UHC plans are not on the AlightRHS website, but -- as indicated on the website -- they are available by request. Kaiser is not available through AlightRHS.

As with any insurance sales agency, carriers and HMOs pay AlightRHS for selling and renewing policies -- a sales commission for the initial sale and a monthly admin fee.

AlightRHS Benefits Advisors, who hold an insurance sales license in your state, receive commissions for plans they place in your cart.

Re-enrollment rules: "...if you elect to not participate in HP retiree medical coverage (or coverage through Alight Retiree Health Solutions, if you qualify for Medicare)... you will not have an option to re-enroll in retiree medical coverage (or coverage through Alight Retiree Health Solutions...) during future annual enrollment periods. Instead, you will be eligible to re-enroll only within 31 days of losing coverage under another employer’s group medical plan or within 60 days of losing coverage purchased from a public health insurance exchange. Losing coverage under another employer's group medical plan could include the loss of your own coverage through another employer or the loss of coverage under your spouse's/partner’s employer's plan." --HP Enrollment Guides

(Alight Retiree Health Solutions -- formerly Aon Retiree Health Exchange -- is a separate company from Alight Benefits Administration, which runs the HP Benefits Center.)

Critical details and member advice: Medicare via HP or HPE

If you have a problem with a company-subsidized open-market Medicare plan purchased through Alight Retiree Health Solutions, contact your Alight Retiree Health Solutions Advisor. If the Advisor can't resolve your problem, they can escalate it to Alight Retiree Health Solutions' special group of Advocates.

Alight Retiree Health Solutions (formerly Aon Retiree Health Exchange) for Hewlett Packard Enterprise
1-844-537-5303 -- 7:00 a.m. to 8:00 p.m. Central Time, Monday through Friday.
Plan details: https://retiree.alight.com/hewlettpackardenterprise

However, if there are problems with the subsidy payments paid via your HPE Retiree Reimbursement Account, contact the HPE Benefits Center.

Advice on escalation to HP Corporate, HPE Corporate, and Alight Retiree Health Solutions. hpalumni.org/escalate

If formerly a regular, direct U.S. employee of HP or HPE -- or are in the process of leaving -- join the HP Alumni Association. No charge, thanks to HPAA's Supporting Members.