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Healthcare contacts for former HP and HPInc employees - and certain HPE retirees 

Advice and reference info from members.  (Updated Aug 25, 2020.)  Questions or comments to: info@hpalumni.org 

If leaving or recently left, see our ASAP Checklist -- what to do before losing access to the company's internal systems and in the following few weeks.

On Nov 1, 2015, the Hewlett-Packard Company was renamed HPInc. and a new, independent company -- Hewlett Packard Enterprise (no hyphen; singular; green rectangle logo) -- was spun out. Portions of HPE were later spun out into DXC and Micro Focus. Portions of DXC and Micro Focus have since been spun out. Details: HP Breakup

Not always obvious: Which HP-related companies am I a retiree or former employee of? Given HP's complex history of acquisitions, divestitures, and spinoffs, the company or companies that you are legally a former employee of may not be obvious. If any doubt, check here: Which Company

Make sure that every company you ever worked for has your current postal address. Even if not classified by the company as a "Retiree" or if long gone from the company -- in case of class-action settlements, pension, or stock issues. Update address at former company

How to resolve US HPInc or HPE health benefits issues -- and how to escalate: Benefits Centers.

(Note that the Benefits Center is unable to predict future plan prices if you are not currently enrolled. For future prices there are major unpredictable variables: changes in situation, rising cost of health coverage, and the overall limit on company contribution that was set in 2010 -- which is now becoming a significant factor. Details )

HPInc Benefits Center: The "cosmic glue" for all US HPInc benefits issues.
(Operated for HPInc by Alight Solutions -- formerly Aon Hewitt. Also manages retiree health coverage for many HPE retirees and any retiree health plans from predecessors such as DEC.)

1-800-890-3100 -- 8:00 a.m. to 8:00 p.m. Central Time, Monday - Friday
1-847-883-0465 -- Outside the United States, Puerto Rico, or Canada
Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.

If the first-level Benefits Center phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center.
http://www.myhpbenefits.com    (Source for Benefits Center hours)

Benefits Center Advocacy Representatives. The Benefits Center has a special group that deals with medical carrier issues: "...if you have an issue with a claim or access to care, an advocacy representative, accessible through the Benefits Center, can help resolve it for you."
--from the Annual Enrollment Guide

Aon Retiree Health Exchange. (ARHE)

ARHE is an insurance sales agency selected by the company to market company-subsidized individual, standard open-market Medicare plans to HP retirees. Alight Solutions operates the Benefits Center for HP and administers the group plans. The agents from each company, understandably, have little knowledge of the other company's role or processes -- and only have information on the company-subsidized plans available to you via their company. Work with each company to determine the best plan that they offer for your specific situation. Then you make the final choice.

For details, see https://www.hpalumni.org/medicare (Step 4)

If you elect to purchase an individual plan through ARHE, your benefits choice is indicated by the Benefits Center as "Aon Retiree Health Exchange $0.00." You pay directly for your coverage. At the start of the year, the company funds a Retiree Reimbursement Account administered by Alight Solutions. ARHE automatically submits claims to Aon Hewitt, which reimburses you via monthly direct deposit until the Reimbursement Account is exhausted for the year.

ARHE for HPInc https://retiree.aon.com/hp
1-800-975-0355 -- 7 a.m. to 8 p.m. Central Time, Monday through Friday 

HPE retirees who are qualified for the "Pre-2003" retirement program -- which refers to the year when HP's US retiree medical program was redesigned to be much less generous -- not the year retired -- are legally retirees of HPE. However, HPE has paid HPInc to administer health benefits for those HPE retirees. How to tell if you are qualified for Pre-2003: https://www.hpalumni.org/Pre2003

Escalate to the company via the HPAA: While the HPAA is an independent volunteer organization and is not officially endorsed or supported by any company, we have informal escalation paths into HPInc Corporate, HPE Corporate, and Aon Retiree Health Exchange. https://www.hpalumni.org/escalate  We do not have escalation paths for other areas -- such as HR, Payroll, or Retiree Discounts.

Other predecessor companies. Details: https://www.hpalumni.org/contacts-Other

Official HPInc pages for former non-US HP and HPInc employees: To find the official contact page for former HPInc employees worldwide. (Employment verification, Experience Letters, payroll, address change, HR issues) HPInc Worldwide HR Support Country Selector   If country is not listed, contact regional headquarters: HPInc Offices Worldwide or HPInc Corporate Headquarters

Financial contact directory and advice for HPInc. Pension, 401(k), stock, employment verification, experience letters, W-2 Payroll:  https://www.hpalumni.org/contacts-HPI-financial

Other contacts for HPInc. Discounts, gold badge, product support, networks and clubs, investors, suppliers, report disability or death, HP Alumni Association, Corporate headquarters, CEO's office: https://www.hpalumni.org/contacts-HPI

For more mutual help on this topic and many others, join the independent HP Alumni Association. If you were formerly a regular, direct employee of HP, HPInc, or HPE -- or are in the process of leaving -- join the HP Alumni Association. Helping each other with life after HP. No charge, thanks to HPAA members.

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