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Healthcare contacts for former U.S. HP employees - and certain HPE retirees

Advice and reference info from members. (Updated Sep 18, 2021.)

Join the HPAA Benefits Forum for updates and Q-and-A forum on COBRA and retiree health benefits, annual enrollment, transition to Medicare.

Questions or comments to: info@hpalumni.org 

Which HP-related companies am I a retiree or former employee of? (Not always obvious.) Given HP's complex history of acquisitions, divestitures, and spinoffs, the company or companies that you are legally a former employee of may not be obvious. If any doubt, check here: Which Company

HPE retirees who are qualified for the "Pre-2003" retirement program -- which refers to the year when HP's U.S. retiree medical program was redesigned to be much less generous -- not the year retired -- are legally retirees of HPE. However, HPE has paid HP to administer health benefits for those HPE retirees. How to tell if you are qualified for Pre-2003: hpalumni.org/Pre2003

Be sure to consider alternatives to company coverage -- as recommended in the Annual Enrollment Guide. Even if you qualify for company-subsidized health insurance, you may have low years-of-service. An experienced independent insurance agent licensed to sell health insurance in your state can help you sort through the complexity -- and adds nothing to the cost of any plan you purchase from them.

The Benefits Center is the "cosmic glue" for health benefits. The HP Benefits Center is outsourced to Alight Solutions (formerly Aon Hewitt), a company that administers health coverage for 30 million people worldwide.

HP transmits employment status information for all current U.S. employees, the 54,000 U.S. retirees, and those on COBRA to the Benefits Center. The Benefits Center handles the details from there on -- including mailings, billing, website, and phone center.

The Benefits Center transmits enrollment information to the carriers (such as UHC and Aetna), the pharmacy benefits companies, the regional HMOs (Kaiser, Tufts, Harvard Pilgrim) and administers the company subsidy provided to Aon Retiree Health Exchange. The Benefits Center has people experienced in resolving issues with the other companies.

The HP Benefits Center also administers retiree health coverage for many HPE retirees and any retiree health plans from predecessors such as DEC.

If there is a problem, contact the Benefits Center.

Steps to follow

Step 1. Call the phone center for the specific carrier or provider. (UHC, UHC/AARP, Aetna, Anthem, Express Scripts, Medco, OptumRx, Kaiser, Harvard Pilgrim, Tufts, etc.) If the first-level phone agent can't help you, ask to escalate your problem. Use the magic word "escalate."

Step 2. If the provider has incorrect information about your eligibility or coverage -- or otherwise can't resolve your issue -- contact the appropriate phone center -- the HP Benefits Center or Aon Retiree Health Exchange -- as listed below. All that a provider knows about your specific coverage is in files that were transmitted to them by the HP Benefits Center or Aon.

Step 3. If the first-level Benefits Center or Aon phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the phone centers. The Benefits Centers and Aon each have a special group that deals with provider issues -- for example, they can set up a three-way phone conversation with an expert troubleshooter at the provider.

Step 4. The HPAA has informal escalation paths into HP Corporate and Aon Retiree Health Exchange.  hpalumni.org/escalate 

HP Benefits Center

https://www.myhpbenefits.com  [This link will always work. The link you ultimately land on changes -- therefore don't bookmark it. BTW, the photo is randomly selected each time you visit.]
1-800-890-3100 -- 8:00 a.m. to 8:00 p.m. Central Time, Monday - Friday
1-847-883-0465 -- Outside the United States, Puerto Rico, or Canada

Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.

If the first-level Benefits Center phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center.

Benefits Center Advocacy Representatives. The Benefits Center has a special group that deals with medical carrier issues: "...if you have an issue with a claim or access to care, an advocacy representative, accessible through the Benefits Center, can help resolve it for you."
--from the Annual Enrollment Guide

HP Health Savings Accounts, Flexible Spending Accounts, and Retirement Medical Savings Accounts.

Administrator for HSA, FSA, and RMSA accounts (which checks that claims meet IRS requirements) is Alight's Your Spending Account (YSA). Contact via the HP Benefits Center.

Aon Retiree Health Exchange

ARHE is an insurance sales agency selected by the company to market company-subsidized individual, standard open-market Medicare plans to retirees (as opposed to the group plans administered through the Benefits Center.) See hpalumni.org/medicare-HP

If you elect to purchase an individual plan through ARHE, your benefits choice is indicated by the Benefits Center as "Aon Retiree Health Exchange $0.00." You pay directly for your coverage. At the start of the year, the company funds a Retiree Reimbursement Account administered by Alight Solutions. ARHE automatically submits claims to Aon Hewitt, which reimburses you via monthly direct deposit until the Reimbursement Account is exhausted for the year.

If you have a problem with a company-subsidized open-market Medicare plan purchased through Aon Retiree Health Exchange, contact your Aon Retiree Health Exchange Advisor. If the Advisor can't resolve your problem, they can escalate it to Aon's special group of Advocates.

1-800-975-0355 -- 7:00 a.m. to 8:00 p.m. Central Time, Monday through Friday. 
Plan details: https://retiree.aon.com/hp

However, if there are problems with the subsidy payments paid via your HP Retiree Reimbursement Account, contact the HP Benefits Center.

The HPAA has informal escalation paths into HP Corporate, HPE Corporate, and Aon Retiree Health Exchange.  hpalumni.org/escalate  

HPAA's former-employee contact directories: HP contacts   HPE Contacts 

If you were formerly a regular, direct employee of HP or HPE -- or are in the process of leaving -- join the HP Alumni Association. Membership is also open to heirs with HP-related stock and to those receiving company benefits -- spouses, partners, dependents, DEC and EDS retirees. No charge, thanks to HPAA members.

As financial, legal, and personal advice must be tailored to the specific circumstances of each case, and finances and laws are constantly changing, nothing provided here should be used as a substitute for the personalized advice of competent financial, legal, and personal advisors.

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