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Healthcare contacts for former U.S. HP employees - and certain HPE retirees

Advice and reference info from members. (Updated May 25, 2022.)

This is a supplement to HPAA's main contact directory for former employees of HP, HPE, and related companies: hpalumni.org/contacts

Join the HPAA Benefits Group Covers topics such as COBRA and retiree health benefits, annual enrollment, and transition to Medicare.

Comments: info3@hpalumni.org 


Leaving HP   Official "Leaving HP" site  [Note: Depending on age, years of service, and other factors, you may qualify for what HP confusingly calls the Pre-2003 HP Retiree Medical Program]    Member checklist

Benefits Center  (Alight) 1-800-890-3100. (Outside US, Puerto Rico, Canada 1-847-883-0465) Alight Ask for a "Retirement Specialist"   Alight Retiree Health Solutions (formerly Aon) Medicare

Non-US Contacts  HP Worldwide External HR Support

Death or disability of a former employee. Member advice


Member advice

Which HP-related companies have me classified as a retiree or former employee? Given HP's history of acquisitions and spinoffs, this may not be obvious. If any doubt, check here: Which Company

Which retiree medical program? Depending on age, years of service, and other factors, you may qualify for what HP confusingly calls the "Pre-2003 HP Retiree Medical Program" -- as opposed to the current "HP Retiree Medical Program."  ("2003" refers to the year in which HP cut back the program, not your year of retirement.)  hpalumni.org/Pre2003

HPE retirees -- depending on age, years of service, and other factors -- may qualify for the Pre-2003 HP Retiree Medical Program. ("2003" refers to the year in which HP cut back the program, not your year of retirement.) Legally retirees of HPE. However, HPE has paid HP to administer health benefits for those HPE retirees. hpalumni.org/Pre2003

Be sure to consider alternatives to company coverage -- as recommended in the Annual Enrollment Guide. Even if you qualify for company-subsidized health insurance, you may have low years-of-service. An experienced independent insurance agent licensed to sell insurance in your state can help you sort through the complexity -- and adds nothing to the cost of any plan you purchase from them.

The Benefits Center is the "cosmic glue" for health benefits. The HP Benefits Center is outsourced to Alight Benefits Administration (formerly Aon Hewitt), a company that administers health coverage for 30 million people worldwide.

HP transmits employment status information for all current U.S. employees, the 54,000 U.S. retirees, and those on COBRA to the Benefits Center. The Benefits Center handles the details from there on -- including mailings, billing, website, and phone center.

The Benefits Center transmits enrollment information to the carriers (such as UHC and Aetna), the pharmacy benefits companies, the regional HMOs (Kaiser, Tufts, Harvard Pilgrim) and administers the company subsidy provided to Aon. The Benefits Center has people experienced in resolving issues with the other companies.

The HP Benefits Center also administers retiree health coverage for many HPE retirees and any retiree health plans from predecessors such as DEC.

If there is a problem, contact the Benefits Center.


Steps to follow

Step 1. Call the phone center for the specific carrier or provider. (UHC, UHC/AARP, Aetna, Anthem, Express Scripts, Medco, OptumRx, Kaiser, Harvard Pilgrim, Tufts, etc.) If the first-level phone agent can't help you, ask to escalate your problem. Use the magic word "escalate."

Step 2. If the provider has incorrect information about your eligibility or coverage -- or otherwise can't resolve your issue -- contact the appropriate phone center -- the HP Benefits Center or Alight Retiree Health Solutions (formerly Aon Retiree Health Exchange) -- as listed below. All that a provider knows about your specific coverage is in files that were transmitted to them by the HP Benefits Center or Alight Retiree Health Solutions.

Step 3. If the first-level Benefits Center or Alight Retiree Health Solutions phone agent can't resolve your issue, ask them to "escalate" your call. Use the magic word "escalate." We get very good reports from members who have escalated within the phone centers. The Benefits Centers and Alight Retiree Health Solutions each have a special group that deals with provider issues -- for example, they can set up a three-way phone conversation with an expert troubleshooter at the provider.

Step 4. The HPAA has informal escalation paths into HP Corporate and Alight Retiree Health Solutions.  hpalumni.org/escalate 


HP Benefits Center (Operated by Alight Benefits Administration)

https://www.myhpbenefits.com  [This link will always work. The link you ultimately land on changes -- therefore don't bookmark it. BTW, the photo is randomly selected each time you visit.]
1-800-890-3100 -- 8:00 a.m. to 8:00 p.m. Central Time, Monday - Friday
1-847-883-0465 -- Outside the United States, Puerto Rico, or Canada

Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.

With any phone center, if the first-level agent can't resolve your issue, ask them to "escalate" your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center.

Benefits Center Advocacy Representatives. The Benefits Center has a special group that deals with medical carrier issues: "...if you have an issue with a claim or access to care, an advocacy representative, accessible through the Benefits Center, can help resolve it for you."
--from the Annual Enrollment Guide


HP Health Savings Accounts, Flexible Spending Accounts, and Retirement Medical Savings Accounts.

Administrator for HSA, FSA, and RMSA accounts (which checks that claims meet IRS requirements) is Alight's Your Spending Account (YSA). Contact via the HP Benefits Center.


Alight Retiree Health Solutions

Alight Retiree Health Solutions (formerly Aon Retiree Health Exchange) is an insurance brokerage that carries a wide range of Medicare plans. HP and HPE have selected Alight Retiree Health Solutions as their exclusive broker to provide company-subsidized open-market Medicare plans to employees and retirees. You pay list price directly to the carrier or HMO. You are then reimbursed through a special Retiree Reimbursement Account. (Alight Retiree Health Solutions is a separate company from Alight Benefits Administration, which runs the HP Benefits Center.)  See Medicare via HP or HPE

If you have a problem with a company-subsidized open-market Medicare plan purchased through Alight Retiree Health Solutions, contact your Alight Retiree Health Solutions Advisor. If the Advisor can't resolve your problem, they can escalate it to Alight Retiree Health Solutions' special group of Advocates.

Alight Retiree Health Solutions (formerly Aon Retiree Health Exchange) for HP
1-800-975-0355 -- 7:00 a.m. to 8:00 p.m. Central Time, Monday through Friday. 
Plan details: https://retiree.alight.com/hp

However, if there are problems with the subsidy payments paid via your HP Retiree Reimbursement Account, contact the HP Benefits Center.

The HPAA has informal escalation paths into HP Corporate, HPE Corporate, and Alight Retiree Health Solutions.  hpalumni.org/escalate  

HPAA's main contact directory for former employees of HP, HPE, and related companies: hpalumni.org/contacts 


If formerly a regular, direct U.S. employee of HP or HPE -- or are in the process of leaving -- join the HP Alumni Association. No charge, thanks to HPAA's Supporting Members.


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