The HP and HPE Benefits Centers are outsourced.

HP Inc Benefits Center. Operated by Alight Benefits Administration  -- a separate company from the Medicare sales agency Alight Retiree Health Solutions.

HPE (Hewlett Packard Enterprise) Benefits Center. Operated by Alight Benefits Administration -- a separate company from the Medicare sales agency Alight Retiree Health Solutions. (Was operated by Bswift from 4/1/19 to 4/1/25. Phone and web address unchanged.)

HP Inc is the overall legal successor to Hewlett-Packard and to companies acquired by Hewlett-Packard before Nov 1, 2015 – Compaq, EDS, etc. – regardless of whether a business unit ended up in HP Inc or HPE. Unofficial directory of HP/HPE acquisitions For employees of HP -- and predecessor companies -- who left before the HPInc/HPE separation, responsibility for any health or retirement benefits varies from country to country. For the US, HP Inc has responsibility. For Canada and UK, HPE has responsibility. In many countries, plans were split between HP Inc and HPE. See: Where are my benefits? Details: HP Breakup

Which HP-related companies have me classified as a retiree or former employee? Due to acquisitions and spinoffs, may not be obvious: Which Company

Some HPE retirees are covered by an HP retiree medical program. There are two HP retirement programs -- the "Pre-2003 HP Retiree Medical Program" and the current "HP Retiree Medical Program." "2003" refers to the year when HP implemented the program, not your retirement year. "May apply if you retired from HP before 2003, or if you were with HP on December 31, 2002, and retired at a later date with eligibility for the program (this typically meant retiring at age 55 or later with at least 15 years of qualifying service, having at least 62 age-plus-service "points" as of December 31, 2005, and being within five years of qualifying as of June 30, 2007). This program generally does not apply if you joined HP through the Compaq or EDS acquisitions." Legally retirees of HPE. However, HPE has paid HP Inc to administer health benefits for those HPE retirees. (All other responsibilities for HPE retirees are handled by HPE.) Details: https://www.hpalumni.org/Pre2003

Steps to follow

With any call center, if you get an answer that doesn't match the Enrollment Guide or other paperwork, or seems wrong, or doesn't make sense, call a second time!

Step 1. If a specific insurance company or provider is involved, call their phone center first. (UHC, UHC, Aetna, Anthem, Express Scripts, Medco, OptumRx, Kaiser, Harvard Pilgrim, Tufts, etc.) If the first-level phone agent can't help you, ask to escalate your problem. Use the magic word "escalate."

Step 2. If the provider has incorrect information about your eligibility or coverage -- or otherwise can't resolve your issue -- call the appropriate phone center -- the HP Inc Benefits Center, HPE Benefits Center, or Alight Retiree Health Solutions. Phone numbers, hours, and websites: https://www.hpalumni.org/BenefitsCenters.

The key: All that a provider knows about your specific coverage is in files that were forwarded to them by the HP Inc Benefits Center, HPE Benefits Center, or Alight Retiree Health Solutions.

Step 3. If the first-level Benefits Center or Alight Retiree Health Solutions phone agent can't resolve your issue, ask them to "escalate" your call. Use the magic word "escalate." We get very good reports from members who have escalated within the phone centers. The Benefits Centers and Alight Retiree Health Solutions each have a special group that deals with provider issues -- for example, they can set up a three-way phone conversation with an expert troubleshooter at the provider. "After calling the HPE Benefits center again I got to the right person who confirmed what you said." --John

Step 4. Send a note to the HPE CEO's office: https://h41388.www4.hpe.com/contact/connect-with-hpe.html  [Members report mixed results -- ranging from an error message, a very fast reply, to a reply after nine days.]

HPE Corporate Headquarters: 1701 E Mossy Oaks Rd, Spring, TX 77389. (At a US Post Office window, you can specify Certified Mail combined with Return Receipt.)

(We have an informal escalation path into Alight Retiree Healthcare Solutions management. https://www.hpalumni.org/escalate-ARHS )

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