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Additional contacts for former HPE employees. (Hewlett Packard Enterprise Company)
Advice from alumni discussions. Not officially endorsed or supported. Join HPAA at no charge. (Updated Nov 24, 2024) Question? Email: info@hpalumni.org
Key contact: The HP Retirement Service Center is the primary administrator for HP Inc U.S. pension and 401(k) accounts, including any accounts for companies that Hewlett-Packard acquired before Nov 1, 2015 (Compaq, DEC, EDS, etc.) Operated by Fidelity Investments. 1-800-457-4015 (If no password, keep hitting #.) (Outside US 1-508-787-9902 collect.) https://nb.fidelity.com (Don't go to a local Fidelity office.)
Key contact: The HPE Retirement Service Center is the primary administrator for Hewlett Packard Enterprise U.S. pension and 401(k) accounts, including any accounts for companies that HPE acquired since Nov 1, 2015 (Cray, Juniper, Nimble, etc.) Operated by Fidelity Investments. 1-800-409-4015 (If no password, keep hitting #.) (Outside US 1-508-787-9902 collect.) https://nb.fidelity.com (Don't go to a local Fidelity office.)
This is a supplement to HPAA's contact directory for former employees of HP, HPE, and related companies: hpalumni.org/contacts
Official contact points -- and links to unofficial advice on this site.
Leaving HPE Official "Leaving HPE" site Member checklist
Note: You may be on an HP retiree medical plan. Depending on age, years of service, and other factors, you may qualify for the "Pre-2003 HP Retiree Medical Program" ("2003" refers to the year when HP implemented the program, not necessarily your year of retirement.) hpalumni.org/Pre2003
HPE Benefits Center (Bswift/Aetna) 1-844-537-5304. (Outside US, Puerto Rico, Canada 1-312-843-5219) Bswift/Aetna Ask for a "Retirement Specialist." With any phone center, if the first-level agent can't resolve your issue, ask them to "escalate" your call. Member advice
Official HPE Retiree Contact List https://leavinghpe.com/media/pdfs/hpe-leavingsite-contacts.pdf
Open-market company-subsidized Medicare policies: Alight Retiree Health Solutions
Pension, 401(k) (Fidelity) 1-800-409-4015 (If no password, keep hitting #.) (Outside US 1-508-787-9902 collect.) Fidelity (Don't go to a local Fidelity office.)
Payroll, W-2 Official website: Leaving or Retiring from HPE HPE former employee contact form Member advice
Stock HPE Check both HPE sites: HPE Investor Relations (scroll down) HPE Worldwide Former Employee Sites Member advice
Death or disability of a former employee. Member advice
Retiree Discounts Official website: Leaving or Retiring from HPE HPE former employee contact form Member advice
Change of Address Official website: Leaving or Retiring from HPE HPE former employee contact form
Employment Verification or Experience Letter Official website: Leaving or Retiring from HPE HPE former employee contact form Member advice
All countries: Former Employee Contact Selector HPE Worldwide Former Employee Sites If difficulty: Hewlett Packard Enterprise, 1701 E Mossy Oaks Rd, Spring, TX 77389. 1-678-259-9860. (At a Post Office window, you can specify Certified Mail combined with Return Receipt.)
Corporate HPE headquarters 1701 E Mossy Oaks Rd, Spring, TX 77389. 1-678-259-9860. (At a Post Office window, you can specify Certified Mail combined with Return Receipt.) HPE worldwide offices HPE office of the CEO HPE executives
Patents. For status of your patent incentives and patent plaques: hpe.ip.incentives@hpe.com
Retiree Gold Badge Contacts and advice from HPAA members: hpalumni.org/badge
Support for HP Inc products. There is no special product support channel for retirees. HP Inc Customer Support including software and drivers, manuals, diagnostic tools, and "contact an HP agent." Check the warranty status of an HP product: Warranty Check Official public forums HP worldwide offices
Support for HPE products. There is no special product support channel for retirees. HPE Customer Support HPE worldwide offices
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