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Additional contacts for former HPE employees. (Hewlett Packard Enterprise Company)

Advice from alumni discussions. Not officially endorsed or supported. Join HPAA at no charge(Oct 27, 2023) Question? Email: info@hpalumni.org 

Key contact: The HP Retirement Service Center is the primary administrator for HP Inc U.S. pension and 401(k) accounts, including any accounts for companies that Hewlett-Packard acquired before Nov 1, 2015 (Compaq, DEC, EDS, etc.) Operated by Fidelity Investments. 1-800-457-4015 (If no password, keep hitting #.) (Outside US 1-508-787-9902 collect.) https://nb.fidelity.com (Members advise that local Fidelity offices are focused on sales.)

Key contact: The HPE Retirement Service Center is the primary administrator for Hewlett Packard Enterprise U.S. pension and 401(k) accounts, including any accounts for companies that HPE acquired since Nov 1, 2015 (Cray, Juniper, Nimble, etc.) Operated by Fidelity Investments. 1-800-409-4015 (If no password, keep hitting #.) (Outside US 1-508-787-9902 collect.)  https://nb.fidelity.com (Members advise that local Fidelity offices are focused on sales.)


This is a supplement to HPAA's contact directory for former employees of HP, HPE, and related companies: hpalumni.org/contacts

Official contact points -- and links to unofficial advice on this site.

Leaving HPE   Official "Leaving HPE" site   Member checklist

Note: You may be on an HP retiree medical plan. Depending on age, years of service, and other factors, you may qualify for the "Pre-2003 HP Retiree Medical Program"   ("2003" refers to the year when HP implemented the program, not necessarily your year of retirement.)  hpalumni.org/Pre2003

HPE Benefits Center  (Bswift/Aetna) 1-844-537-5304.  (Outside US, Puerto Rico, Canada 1-312-843-5219) Bswift/Aetna Ask for a "Retirement Specialist." With any phone center, if the first-level agent can't resolve your issue, ask them to "escalate" your call.  Member advice

Official HPE Retiree Contact List  https://leavinghpe.com/media/pdfs/hpe-leavingsite-contacts.pdf 

Open-market company-subsidized Medicare policies: Alight Retiree Health Solutions

Pension, 401(k)  (Fidelity) 1-800-409-4015 (If no password, keep hitting #.) (Outside US 1-508-787-9902 collect.) Fidelity  (Members advise that local Fidelity offices are focused on sales.)  

Payroll, W-2  HPE US Former Employee Site    Member advice

Stock  HPE Check both HPE sites: HPE Investor Relations (scroll down)    HPE Worldwide Former Employee Sites [Allow several minutes for page to load.]   Member advice 

Death or disability of a former employee. Member advice

Retiree Discounts  HPE US Former Employee Site    Member advice 

Change of Address  HPE US Former Employee Site

Employment Verification or Experience Letter  US    Other Countries    Member advice

All countries: Former Employee Contact Selector  HPE Worldwide Former Employee Sites [Allow several minutes for page to load.]  If difficulty: Hewlett Packard Enterprise, 1701 E Mossy Oaks Rd, Spring, TX 77389. 1-678-259-9860. (At a Post Office window, you can specify Certified Mail combined with Return Receipt.)

Corporate  HPE headquarters 1701 E Mossy Oaks Rd, Spring, TX 77389. 1-678-259-9860. (At a Post Office window, you can specify Certified Mail combined with Return Receipt.) HPE worldwide offices    HPE office of the CEO   HPE executives

Patents. For status of your patent incentives and patent plaques: hpe.ip.incentives@hpe.com

Retiree Gold Badge  Contacts and advice from HPAA members: hpalumni.org/badge

Support for HP Inc products.  There is no special product support channel for retirees. HP Inc Customer Support including software and drivers, manuals, diagnostic tools, and "contact an HP agent." Check the warranty status of an HP product: Warranty Check. HP has a set of official public forums.


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