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How to escalate retiree benefits issues to HPInc. (Page updated Jan 28, 2026) Click to join our forums Question? Email us: info@hpalumni.org
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HPInc Corporate Benefits has asked us for feedback in order to improve the processes. Reporting your issue -- even if resolved -- will help prevent problems for other folks. Thanks!
Note that HP and HPE are typically closed for a couple of weeks before the end of the year.
For other areas -- such as HR, payroll, stock, or retiree discounts -- see the HPAA's "Contacts" menu at https://www.hpalumni.org/contacts
The HP and HPE Benefits Centers are outsourced.
HPInc Benefits Center. Operated by AlightWorklife -- a separate company from Alight Retiree Health Solutions, an insurance sales agency.
HPE (Hewlett Packard Enterprise) Benefits Center. Operated by AlightWorklife -- a separate company from Alight Retiree Health Solutions, an insurance sales agency. (Was operated by Bswift from 4/1/19 to 4/1/25. Phone and web address unchanged.)
HPInc is the overall legal successor to Hewlett-Packard and to companies acquired by Hewlett-Packard before Nov 1, 2015 – Compaq, EDS, etc. – regardless of whether a business unit ended up in HPInc or HPE. Unofficial directory of HP/HPE acquisitions For employees of HP -- and predecessor companies -- who left before the HPInc/HPE separation, responsibility for any health or retirement benefits varies from country to country, depending on employee population. For the US, HPInc has responsibility. For Canada and UK, HPE has responsibility. In many countries, plans were split between HPInc and HPE. See: Where are my benefits? Details: HP Breakup
Hewlett Packard Enterprise (HPE) is the overall legal successor to companies acquired by HPE – such as Cray, Juniper, Nimble, etc.
Which HP-related companies have me classified as a retiree or former employee? Due to acquisitions and spinoffs, may not be obvious: Which Company
Some long-service HPE retirees are covered by the HPInc "Pre-2003 Retiree Medical Program." Note: "Pre-2003" refers to the year when HP implemented the program, not your retirement year. HPE has paid HPInc to administer health benefits for those retirees. Contact the HPInc Benefits Center. Agents at the HPE Benefits Center may not know about this. Details: https://www.hpalumni.org/Pre2003
Steps to follow
With any call center, if you get an answer that doesn't match the Enrollment Guide or other paperwork, or seems wrong, or doesn't make sense, call a second time!
Step 1. If a specific insurance company or provider is involved, call their phone center first. (UHC, UHC, Aetna, Anthem, Express Scripts, Medco, OptumRx, Kaiser, Harvard Pilgrim, Tufts, etc.) If the first-level phone agent can't help you, ask to escalate your problem. Use the magic word "escalate."
Step 2. If the provider has incorrect information about your eligibility or coverage -- or otherwise can't resolve your issue -- call the appropriate phone center -- the HPInc Benefits Center, HPE Benefits Center, or Alight Retiree Health Solutions. Phone numbers, hours, and websites: https://www.hpalumni.org/BenefitsCenters.
The key: All that a provider knows about your specific coverage is in files that were forwarded to them by the HPInc Benefits Center, HPE Benefits Center, or Alight Retiree Health Solutions.
Step 3. If the first-level Benefits Center or Alight Retiree Health Solutions phone agent can't resolve your issue, ask them to "escalate" your call. Use the magic word "escalate." The Benefits Centers and Alight Retiree Health Solutions each have a special group that deals with provider issues -- for example, they can set up a three-way phone conversation with an expert troubleshooter at the provider. "After calling the HPE Benefits center again I got to the right person who confirmed what you said." --John
Step 4. If an HPInc benefits issue is still unresolved after escalating at the Benefits Center, send an email to the HPAA following this format: https://www.hpalumni.org/escalate-format-HPInc
(We have an informal escalation path into Alight Retiree Healthcare Solutions management. https://www.hpalumni.org/escalate-ARHS )
HPInc administrative headquarters: 10300 Energy Drive, Spring, TX 77389. (At a US Post Office window, you can specify Certified Mail combined with Return Receipt.)
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