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Contacts for former HP and HP Inc employees - and certain HPE retirees
Advice and reference info from members. (Updated Oct 26, 2019) Questions or comments to: email@example.com
On November 1, 2015, the Hewlett-Packard Company was renamed HP Inc. and spun off a new, independent company -- Hewlett Packard Enterprise (no hyphen; singular.)
First step: Which Company am I a retiree or former employee of? HP Inc or Hewlett Packard Enterprise? Given HP's complex history of acquisitions, divestitures, and spinoffs, the company that you are legally a former employee of may not be obvious. Before contacting one of the HP-related companies, check here: Which Company
Stock and options issues for HP alumni. You may have stock in up to seven HP-related companies. Where's my stock? Predecessor company stock.
Discounts Contacts and advice from HPAA members: https://www.hpalumni.org/discounts
Official HP Inc pages for former HP and HP Inc employees
Make sure that the company has your current mailing address. Even if not classified by the company as a "Retiree" or if long gone from the company. (For example, some may have missed out on wage-and-hour class-action settlements.) The company will only update payroll records. It is your responsibility to notify the Benefits Center, Fidelity, etc. -- and watch your subsequent paperwork to verify that changes have actually been made in every database.
- Former Employee: Tabs for Change of Address, Employment Verification. The "HR Questions" tab includes Payroll, HR, Equity Awards, ESPP, SOP. HP Inc official US External HR Support page
- Classified as a Retiree: Retiree Clubs, "HP Continuum" official retiree site, Employee Purchase Program, Discounts: HP Inc official Retiree page
Worldwide: To find the official contact page for former HP Inc employees worldwide. (Employment verification, Experience Letters, payroll, address change, HR issues) HP Inc HR Support Country Selector If country is not listed, contact regional headquarters: HP Inc Offices Worldwide or HP Inc Corporate Headquarters
Unofficial contact directory and advice
Advice and reference info from members of the HP Alumni Association
This page covers:
- Medical Benefits
- Financial Benefits 401(k), pension, stock...
- Employment verification, payroll, or patents
- W-2 Wage or Tax Statement or Final Earnings Statement for US
- Other contacts
- Corporate headquarters address and phone. Office of the CEO.
US HP Inc medical benefits contacts
Who to call with medical benefits issues -- including healthcare spending accounts: Who does what? - the HPAA's summary of the roles played by the Benefits Center and each of the many providers -- and how to escalate: https://www.hpalumni.org/who
(Note that the Benefits Center is unable to predict future plan prices if you are not currently enrolled. For future prices there are major unpredictable variables: changes in situation, rising cost of health coverage, and the overall limit on company contribution that was set in 2010 -- which is now becoming a significant factor. Details )
HP Inc Benefits Center: The "cosmic glue" for
all US HP Inc benefits issues.
1-800-890-3100 -- 8:00 a.m. to 8:00 p.m. Central Time,
Monday - Friday
If the first-level Benefits
Center phone agent can't resolve your issue, ask them to
escalate your call. Use the magic word "escalate." We get
very good reports from members who have escalated within the
Benefits Center Advocacy Representatives. The
Benefits Center has a special group that deals with medical
carrier issues: "...if you have an issue with a claim or
access to care, an advocacy representative, accessible
through the Benefits Center, can help resolve it for you."
Aon Retiree Health Exchange. (ARHE)
ARHE is an insurance sales agency selected by HP to market HP-subsidized individual, standard open-market Medicare plans to HP retirees. Alight Solutions operates the Benefits Center for HP and administers the group plans. The agents from each company, understandably, have little knowledge of the other company's role or processes -- and only have information on the HP-subsidized plans available to you via their company. Work with each company to determine the best plan that they offer for your specific situation. Then you make the final choice.
For details, see https://www.hpalumni.org/medicare (Step 4)
If you elect to purchase an individual plan through ARHE, your benefits choice is indicated by the Benefits Center as "Aon Retiree Health Exchange $0.00." You pay directly for your coverage. At the start of the year, the company funds a Retiree Reimbursement Account administered by Alight Solutions. ARHE automatically submits claims to Aon Hewitt, which reimburses you via monthly direct deposit until the Reimbursement Account is exhausted for the year.
ARHE for HP Inc
HPE retirees who are qualified for the "Pre-2003" retirement program -- which refers to the year when HP's US retiree medical program was redesigned -- not the year retired -- are legally retirees of HPE. However, because that population is relatively small, the associated trust fund was not broken out -- and HPE has paid HPI to administer medical benefits for those HPE retirees. Therefore, HPE retirees on the "Pre-2003" retirement program are administered by HPI's Benefits Center
Escalate to the company via the HPAA: While the HPAA is an independent volunteer organization and is not officially endorsed or supported by HP Inc or Hewlett Packard Enterprise, we do have informal escalation paths into HP Inc Corporate and HPE Corporate to raise issues with the Benefits Center (outsourced to Alight Solutions -- formerly Aon Hewitt.) For the company-subsidized individual Medicare plans purchased through the Aon Retiree Health Exchange, we have an informal escalation path to that Aon subsidiary. https://www.hpalumni.org/escalate We do not have escalation paths for other areas -- such as HR, Payroll, or Retiree Discounts.
US HP Inc financial benefits contacts -- 401(k), pension, stock...
HP Inc Retirement Service Center (operated by Fidelity Investments.) manages pension and 401(k) accounts for HP Inc (formerly named Hewlett-Packard Company.)
1-800-457-4015, M-F 7:30 AM to 11:00 PM Central Time. Outside the US, call 1-508-787-9902 collect. Fidelity website: Fidelity
Also manages any pension or 401(k) accounts that Hewlett-Packard predecessor companies may have had:
- EDS. If you were employed by EDS or "EDS, an HP Company" before January 1, 2009 you may have an EDS pension that you have forgotten about. Details: https://www.hpalumni.org/eds
- Digital. You may have a benefit under the HP Cash Account Pension Plan if you were formerly employed by Digital Equipment Corporation, including benefits earned under the Digital Pension Plan prior to March 1, 1996. Details: https://www.hpalumni.org/DEC
- Other predecessor companies. Details: https://www.hpalumni.org/contacts-Other
If you have an existing HP 401(k) or personal brokerage account at Fidelity, go to http://netbenefits.com and use your existing username and password. Otherwise, call Fidelity at 1-800-457-4015 -- select "ESPP" -- on any business day (except NYSE holidays) between 8:30 a.m. and midnight Eastern time. Outside the US, call 1-508-787-9902 collect.
Stock Records: With any employer, no one but you really cares about your employment-related stock. You may have stock in up to seven HP-related companies. It may not all be held in the same place. With each spinoff, the cost basis for your shares changed. Many find stray accounts -- or need to retrieve stock or dividends turned over to a state as "unclaimed." You could pay taxes twice on the same income. Your heirs may not find it all. An HP Alumni team developed a step-by-step process to find it, protect it, and prevent double taxation. Go to https://www.hpalumni.org/stock
W-2: You need your company W-2 if you exercised any options during the year -- even if you did not work for the company during that year. (You will also get a 1099-B from the broker. You need both documents for every option exercise.) How to obtain your annual W-2 or final Earnings Statement: https://www.hpalumni.org/W-2
HP Inc employment verification, Experience Letter, payroll, and patent contacts
Worldwide: Employment verification and Experience Letters. (Also covers the company's predecessor companies.) Official HP instructions -- and HPAA member tips -- on how to provide current and past employment status and salary to potential employers, financial institutions, and government aid agencies. Employment Verification: https://www.hpalumni.org/verif. Experience Letter: https://www.hpalumni.org/verif-letter
US: W-2 Wage and Tax Statement or Final Earnings Statement. You need your company W-2 if you exercised any options during the year -- even if you did not work for the company during that year. (You will also get a 1099-B from the broker. You need both documents for every option exercise.) How to obtain your annual W-2 or final Earnings Statement: https://www.hpalumni.org/W-2
US: Payroll. Payroll phone center has been closed.
Email -- provide your full name, employee ID and contact
US: Patent status and incentives.
HP Inc: [email address needed]
US HP Inc - other contacts
Retiree Gold Badge Contacts and advice from
Support for HP Inc products:
Networks and clubs for alumni and current employees:
Information for investors: http://h30261.www3.hp.com
Official HP Inc portal for current and potential suppliers: https://supplierportal.austin.hp.com/supplierextranet/index.do
HP Alumni Association:
HP Inc Corporate contact points
HP Inc corporate headquarters address and phone:
Office of the HP Inc CEO. Questions are forwarded to
the appropriate part of the company by people who know the
company very well. Fill out the online form here:
For more mutual help on this topic and many others, join the independent HP Alumni Association. If you were formerly a regular, direct employee of HP or HPE -- or are in the process of leaving -- join HPAlumni. No charge, thanks to HPAA members.
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