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Contacts for former HP, HPI, HPE employees (And DEC and EDS retirees)

Advice and reference info from members. (Added index December 7, 2017.)  Questions or comments to: info@hpalumni.org

Make sure that the company has your current mailing address. Even if not classified by the company as a "Retiree" or if long gone from the company. (For example, some have probably missed out on wage-and-hour class-action settlements.) 

Which Company am I a former employee or retiree of? HPI, HPE or? http://www.hpalumni.org/WhichCompany

Index for this page...

Official HPI and HPE company directories and company change-of-address

Unofficial contact directory and advice

- Medical benefits

- Financial benefits -- 401(k), pension, stock, options

- Employment verification, payroll, and patent

- Other topics

- Additional advice for former employees of: Agilent   Compaq   DXC   EDS   Keysight   Micro Focus   Tandem

- Contact the HPAA


Official HPI and HPE company directories and company change-of-address

 

US: HP Inc:

HPI official Retiree page

HPI official US External HR Support page

HPI says: "We will update HP’s internal records only (Payroll). It is your responsibility to notify other vendor(s) with your updated new address such as the HP Benefits Center, Fidelity, etc."

Members report that you must personally change your address at every contact point -- and watch your subsequent paperwork to verify that changes have actually been made in every database.

 

US: Hewlett Packard Enterprise:

HPE official Retiree page

HPE official US External HR Support page

HPE says: " we will update Hewlett Packard Enterprise’s internal records only (Payroll). It is your responsibility to notify other vendor(s) with your updated new address such as the HP Benefits Center, Fidelity, etc."

Members report that you must personally change your address at every contact point -- and watch your subsequent paperwork to verify that changes have actually been made in every database.

Worldwide: To find the HR contact point for retirees and former employees worldwide, go to the appropriate company "HR Country Selector" 
HP Inc. -- HPI official HR Support Country Selector 
Hewlett Packard Enterprise -- HPE official HR Support Country Selector

DXC alumni contacts: DXC official Employee and Retiree contact page


Unofficial contact directory and advice

Advice and reference info from members of the HP Alumni Association

Medical benefits contacts

Who to call with medical benefits issues -- including healthcare spending accounts: Who does what? - the HPAA's summary of the roles played by the Benefits Center and each of the many providers -- and how to escalate: http://www.hpalumni.org/who

Which Company am I a former employee or retiree of? HPI, HPE or? http://www.hpalumni.org/WhichCompany

(Note that the Benefits Centers are unable to predict future plan prices if you are not currently enrolled. For future prices there are major unpredictable variables: changes in situation, rising cost of health coverage, and the overall limit on company contribution that was set in 2010 -- which is now becoming a significant factor. Details )

HP Inc Benefits Center: The "cosmic glue" for all US HPI benefits issues.
(Operated for HP Inc by Aon Hewitt. Also manages retiree health coverage for many HPE retirees and any retiree health plans from predecessors such as DEC.)

1-800-890-3100 -- 8:00 a.m. to 8:00 p.m. Central Time, Monday - Friday  (Source)
1-847-883-0465 -- Outside the United States, Puerto Rico, or Canada
Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.

If the first-level Benefits Center phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center.
http://www.myhpbenefits.com

Hewlett Packard Enterprise Benefits Center: The "cosmic glue" for all US HPE benefits issues.
(Operated for HPE by Aon Hewitt)
1-844-537-5304 -- 8:00 a.m. to 8:00 p.m. Central time, Monday - Friday  (Source)
1-312-843-5219 -- Outside the United States, Puerto Rico, or Canada
Ask for a "Retirement Specialist" -- otherwise, you may get an agent who is primarily trained on current-employee issues.

If the first-level Benefits Center phone agent can't resolve your issue, ask them to escalate your call. Use the magic word "escalate." We get very good reports from members who have escalated within the Benefits Center.
http://www.myhpebenefits.com   

Benefits Center Advocacy Representatives. The HP Inc and Hewlett Packard Enterprise Benefits Centers have a special group that deals with medical carrier issues: "...if you have an issue with a claim or access to care, an advocacy representative, accessible through the Benefits Center, can help resolve it for you."
--from the Annual Enrollment Guide

Aon Retiree Health Exchange.

ARHE is an insurance sales agency that has been selected by HP to market HP-subsidized individual, standard open-market Medicare plans to HP retirees. ARHE is a separate company from Aon Hewitt, which operates the Benefits Centers for HPI and HPE and administers HP's group plans. Members report that employees of each company, understandably, have little or no knowledge of the other company's role or processes.

ARHE for HP Inc www.retiree.aon.com/hewlettpackard
Toll-free 1-800-975-0355, 7am to 10pm Central Time, Monday through Friday

ARHE for Hewlett Packard Enterprise https://retiree.aon.com/hewlettpackardenterprise
Toll-free 1-844-537-5303, 7am to 10pm Central Time, Monday through Friday

Escalate to either company via the HPAA:

While the HPAA is an independent volunteer organization and is not endorsed or supported by HP Inc or Hewlett Packard Enterprise, we do have informal escalation paths into HPI Corporate and HPE Corporate to raise issues with the Benefits Center (outsourced to Aon Hewitt.) For the company-subsidized individual Medicare plans purchased through the Aon Retiree Health Exchange, we have an informal escalation path to that Aon subsidiary. http://www.hpalumni.org/escalate  We do not have escalation paths for other areas -- such as HR, Payroll, or Retiree Discounts.

Financial benefits contacts

HP Inc Retirement Service Center: (Also manages any pension accounts that predecessor companies may have had. All EDS alumni should check for an old account. See http://www.hpalumni.org/eds )
1-800-457-4015, M-F 7:30 AM to 11:00 PM Central Time.  (Operated by Fidelity Investments.) Outside the US, call 1-508-787-9902 collect. Fidelity website: Fidelity

Hewlett Packard Enterprise Retirement Service Center:  (The HP Inc Retirement Service Center manages any pension accounts that predecessor companies may have had. All EDS alumni should check for an old account. See http://www.hpalumni.org/eds
1-800-409-4015, M-F 7:30 AM to 11:00 PM Central Time.  (Operated by Fidelity Investments.) Outside the US, call 1-508-787-9902 collect. Fidelity website: Fidelity

If you have an existing HP 401(k) or personal brokerage account at Fidelity, go to http://netbenefits.com and use your existing username and password. Otherwise, call Fidelity at 1-800-457-4015 -- select "ESPP" -- on any business day (except NYSE holidays) between 8:30 a.m. and midnight Eastern time. Outside the US, call 1-508-787-9902 collect.

Stock Records: (Also covers predecessor and spinoff companies.) Where are my stock records? Employee purchase cost basis. Investor purchase cost basis. Options issues. http://www.hpalumni.org/stock

W-2: You need your company W-2 if you exercised any options during the year -- even if you did not work for the company during that year. (You will also get a 1099-B from the broker. You need both documents for every option exercise.)  How to obtain your annual W-2 or final Earnings Statement: http://www.hpalumni.org/W-2-rev3

Employment verification, payroll, and patent contacts

Employment verification: (Also covers the company's predecessor companies -- including EDS.) Official HP instructions -- and HPAA member tips -- on how to provide current and past employment status and salary to potential employers, financial institutions, and government aid agencies: http://www.hpalumni.org/verif.

W-2 Wage and Tax Statement or Final Earnings Statement for US:

You need your company W-2 if you exercised any options during the year -- even if you did not work for the company during that year. (You will also get a 1099-B from the broker. You need both documents for every option exercise.) How to obtain your annual W-2 or final Earnings Statement: http://www.hpalumni.org/W-2-rev3

Payroll for US employees: Payroll phone center has been closed. Email -- provide your full name, employee ID and contact details:
HP Inc:   united-states.payroll@hp.com    [New address provided by HP Inc March 8, 2017; verified September 16, 2017.]

HPE:  payroll.usa.inactiveee@hpe.com    [New address verified by HPE October 27, 2016] If difficulty: Contacting HPE Payroll

Patent status and incentives for US:

HP Inc: [email address needed]

HPE: hpe.ip.incentives@hpe.com

Other topics

Discounts  Contacts and advice from HPAA members: http://www.hpalumni.org/discounts

Retiree Gold Badge  Contacts and advice from HPAA members: http://www.hpalumni.org/badge

Support for HP Inc products:
There is no special product support mechanism for retirees or alumni. However, HP Inc has a complete set of official public forums for consumer and enterprise products:
If you are an HPAA member, you can join the HPAA TechTalk forum and post your request for technical help on personal IT to a knowledgeable, friendly community of engineers.: http://www.hpalumni.org/goTechTalk

Networks and clubs for alumni and current employees:
Professional networking groups help you with job-hunting. Social groups focus on fellowship and activities. Some have local meetings or reunions; many are online. Some are operated by the HPAA; some are supported by the company -- and there are dozens of other formal and informal groups for different organizations, including acquisitions and spinoffs. HPAA Networking Directory:  http://www.hpalumni.org/network

HPAA's information and links specifically for people from predecessor or spinoff companies:
http://www.hpalumni.org/agilent   http://www.hpalumni.org/compaq   http://www.hpalumni.org/DXC   http://www.hpalumni.org/eds   http://www.hpalumni.org/keysight   http://www.hpalumni.org/MicroFocus   http://www.hpalumni.org/tandem

Information for investors:
- HP Inc:  http://h30261.www3.hp.com
- Hewlett Packard Enterprise: http://investors.hpe.com

Remembrance:
Submit an obituary or memorial service announcement about a current or former HP employee to the HPAA's "HP Remembrance" email list.

HP Alumni Association:
Contact the HPAA volunteers:  info@hpalumni.org

Corporate headquarters for the successor companies:

- HP Inc  1-650-857-1501

- Hewlett Packard Enterprise   1-650-687-5817

- DXC Technology  703-245-9675

- Micro Focus  +44-(0)-1635-565-200

CEO Offices. Complaints are forwarded to the appropriate part of the company by people who know the company very well. Fill out the online form here:

- HP Inc -- Dion Weisler's office

- Hewlett Packard Enterprise -- Antonio Neri's office

 


For more mutual help on these topics and many others, join the HP Alumni Association. You are eligible to join if you were formerly a regular, direct employee of Hewlett-Packard, HP Inc, or Hewlett Packard Enterprise– or have a defined retirement or termination date.  Thanks to the HPAA's Supporting Members, there is no charge to join the HP Alumni Association.

The Hewlett-Packard Alumni Association is an independent volunteer organization of former HP, HP Inc, and Hewlett Packard Enterprise employees – and current employees in the process of leaving. Operated by former employees who volunteer their time; not officially endorsed or supported. 


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